Alert 360 is hiring: Dispatch Video Monitoring Agent in Tulsa

Job Details

• Location: A360 Tulsa - Tulsa, OK
• Position Type: Full Time
• Salary Range: $17.00 - $18.00 Hourly
• Job Shift: All

Overview

Surveillance Monitoring Agent : Monitoring surveillance CCTV video alarms and provide customer service with civility, confidentiality, and professionalism, meanwhile ensuring security and safety of our customers with once all resolution, utilizing various software to transmit information and compile reports. Communicating with law enforcement personnel and local security guards to protect the customer\'s property.

Responsibilities

• Monitor surveillance CCTV video alarms and provide customer service with civility, confidentiality, and professionalism, ensuring security and safety of our customers.
• Utilize various software to transmit information and compile reports.
• Communicate with law enforcement personnel and local security guards to protect the customer\'s property.
• WEEKENDS & HOLIDAY REQUIRED

Qualifications

• Able to process and review video alarms quickly and accurately.
• Communicate effectively and efficiently with security, law enforcement, customers and other departments.
• Able to handle fast-paced environment while providing a high level of attention to detail.
• Able to understand and execute specific site instructions.
• Handle each alarm with professionalism, demonstrating good judgment and decision-making skills.
• Provide accurate documentation of all actions taken in reaction to alarm signal.

Requirements

• Must be at least 18 years of age.
• High School diploma or equivalent.
• Previous experience in surveillance, CCTV, or security role that required awareness of surroundings and attention to detail.
• Ability to sit while using computer, reviewing CCTV surveillance footage and phone equipment for extended periods of time.
• Deliver world-class customer service and build customer satisfaction and loyalty.
• Must pay attention to detail.
• Capability to work well under moderate stressful situations.
• Proficiency to work simultaneously with multiple computer applications and databases.
• Demonstrate outstanding verbal and written communication skills.
• Pre-employment testing is required.
• Must pass background and drug screen process.
• Bilingual in English / Spanish is a plus.