Informa Plc
Job Description
This role is based in our Auburndale, MA office.
The Campaign Fulfilment Manager is primarily responsible for supporting the management of delivery of products on a contract from inception to completion to ensure complete customer satisfaction. This includes the day to day responsibility of coordinating the reconfirming of what the customer purchased, capturing customer soft goals to communicate to all post sales teams, collection/receipt of online media deliverables, handling all post sale changes. Candidates must be logical thinkers with good communication skills who are able to multi-task and work under pressure. This individual needs to be a team player, detail-oriented and comfortable working in a fast paced environment.
Onboarding & Campaign Set Up
Coordinate the receipt of online creative materials from Agencies and/or Advertisers to ensure creative deadlines are met for all media campaigns
Build relationship with Advertisers to provide support and to fulfill campaign in order to help build a loyal customer base;
Communicate with the Sales, Customer Success Managers, Product Ops teams about campaign status, performance and execution;
Provide excellent Customer Service by responding to internal and external customer inquiries over the telephone and through email;
Provide order status and performance updates to Sales Reps; and,
Ensure proper revenue forecasting and recognition on a weekly basis.
Campaign Fulfillment
Setting up auto-reporting and ownership of any manual client reporting deliveries
Determine and execute campaign fulfillment strategy
QA and monitoring delivery of campaigns and optimizing where necessary
Weekly product/client reporting
Processing Campaign Changes including working with sales and clients to set proper expectations around impact and timing
Processing lead returns and maintaining system accuracy
Securing any necessary proof of delivery and processing month end close tasks
Qualifications Knowledge, skills and abilities required:
Experience working as a Customer Service Representative or Sales Administrator;
Excellent oral and written communication skills;
Strong organizational skills;
Analytical mindset- must be able to dissect problems and make decisions using data
Extremely reliable - team player;
Professional phone skills;
Must have the ability to handle multiple deadlines, phone calls and projects;
Must be fast thinker and be able to make decisions quickly;
Computer Application literate;
B.A. or B.S. degree required;
Proven sales and client management abilities, preferably to the advertising and agency marketplace; and,
Accurate data entry skills, problem solving ability and the ability to work independently.
Additional Information The salary range for this position is $42k-$48k based on experience.
TechTarget, Inc., doing business as Informa TechTarget, including its subsidiaries is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. We strictly prohibit and do not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, sex (including pregnancy), age, national origin or ancestry, ethnicity, religion, creed, sexual orientation, gender identity or expression, status as a veteran, and basis of disability or any other federal, state or local protected class. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment. If you would like to request reasonable adjustments or accommodations to assist your participation in the hiring process and, or in the advertised position, please inform the appropriate Talent Acquisition Partner for the role once they have been in touch. Your request will be reviewed and considered in confidence.
Informa TechTarget complies with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable federal, state or local law.
We believe that great things happen when people connect face-to-face. That\'s why we work in-person with each other, or with customers and partners, three days a week or more. When you’re not spending time together in one of our offices or other workplaces – like at an Informa event – you get the flexibility and support to work from home or remotely.
Our benefits include:
Great community : a welcoming culture with in-person and online social events, our fantastic Walk the World charity day and active colleague groups and networks promoting a positive, supportive, and collaborative work environment
Broader impact : take up to four days per year to volunteer, with charity match funding available too
Career opportunity : the opportunity to develop your career with bespoke training and learning, mentoring platforms and on-demand access to thousands of courses on LinkedIn Learning. When it’s time for the next step, we encourage and support internal job moves
Time out : 15 days PTO rising to 20 after three years and 25 after six years, plus 10 national holidays, a birthday leave day and the chance to work from (almost!) anywhere for up to four weeks a year
Competitive benefits , including a 401k match, health, vision and dental insurance, parental leave and an ESPP offering company shares at a minimum 15% discount
Strong wellbeing support through EAP assistance, mental health first aiders, free access to a wellness app and more
Recognition for great work, with global awards and kudos programs
As an international company, the chance to collaborate with teams around the world
This post will expire on 10/10/2025
#J-18808-Ljbffr
The Campaign Fulfilment Manager is primarily responsible for supporting the management of delivery of products on a contract from inception to completion to ensure complete customer satisfaction. This includes the day to day responsibility of coordinating the reconfirming of what the customer purchased, capturing customer soft goals to communicate to all post sales teams, collection/receipt of online media deliverables, handling all post sale changes. Candidates must be logical thinkers with good communication skills who are able to multi-task and work under pressure. This individual needs to be a team player, detail-oriented and comfortable working in a fast paced environment.
Onboarding & Campaign Set Up
Coordinate the receipt of online creative materials from Agencies and/or Advertisers to ensure creative deadlines are met for all media campaigns
Build relationship with Advertisers to provide support and to fulfill campaign in order to help build a loyal customer base;
Communicate with the Sales, Customer Success Managers, Product Ops teams about campaign status, performance and execution;
Provide excellent Customer Service by responding to internal and external customer inquiries over the telephone and through email;
Provide order status and performance updates to Sales Reps; and,
Ensure proper revenue forecasting and recognition on a weekly basis.
Campaign Fulfillment
Setting up auto-reporting and ownership of any manual client reporting deliveries
Determine and execute campaign fulfillment strategy
QA and monitoring delivery of campaigns and optimizing where necessary
Weekly product/client reporting
Processing Campaign Changes including working with sales and clients to set proper expectations around impact and timing
Processing lead returns and maintaining system accuracy
Securing any necessary proof of delivery and processing month end close tasks
Qualifications Knowledge, skills and abilities required:
Experience working as a Customer Service Representative or Sales Administrator;
Excellent oral and written communication skills;
Strong organizational skills;
Analytical mindset- must be able to dissect problems and make decisions using data
Extremely reliable - team player;
Professional phone skills;
Must have the ability to handle multiple deadlines, phone calls and projects;
Must be fast thinker and be able to make decisions quickly;
Computer Application literate;
B.A. or B.S. degree required;
Proven sales and client management abilities, preferably to the advertising and agency marketplace; and,
Accurate data entry skills, problem solving ability and the ability to work independently.
Additional Information The salary range for this position is $42k-$48k based on experience.
TechTarget, Inc., doing business as Informa TechTarget, including its subsidiaries is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. We strictly prohibit and do not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, sex (including pregnancy), age, national origin or ancestry, ethnicity, religion, creed, sexual orientation, gender identity or expression, status as a veteran, and basis of disability or any other federal, state or local protected class. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment. If you would like to request reasonable adjustments or accommodations to assist your participation in the hiring process and, or in the advertised position, please inform the appropriate Talent Acquisition Partner for the role once they have been in touch. Your request will be reviewed and considered in confidence.
Informa TechTarget complies with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable federal, state or local law.
We believe that great things happen when people connect face-to-face. That\'s why we work in-person with each other, or with customers and partners, three days a week or more. When you’re not spending time together in one of our offices or other workplaces – like at an Informa event – you get the flexibility and support to work from home or remotely.
Our benefits include:
Great community : a welcoming culture with in-person and online social events, our fantastic Walk the World charity day and active colleague groups and networks promoting a positive, supportive, and collaborative work environment
Broader impact : take up to four days per year to volunteer, with charity match funding available too
Career opportunity : the opportunity to develop your career with bespoke training and learning, mentoring platforms and on-demand access to thousands of courses on LinkedIn Learning. When it’s time for the next step, we encourage and support internal job moves
Time out : 15 days PTO rising to 20 after three years and 25 after six years, plus 10 national holidays, a birthday leave day and the chance to work from (almost!) anywhere for up to four weeks a year
Competitive benefits , including a 401k match, health, vision and dental insurance, parental leave and an ESPP offering company shares at a minimum 15% discount
Strong wellbeing support through EAP assistance, mental health first aiders, free access to a wellness app and more
Recognition for great work, with global awards and kudos programs
As an international company, the chance to collaborate with teams around the world
This post will expire on 10/10/2025
#J-18808-Ljbffr