NeighborHealth
Coordinator, Referral & Communications PACE
Join to apply for the
Coordinator, Referral & Communications PACE
role at
NeighborHealth Time Type:
Part time Department:
PACE Referral & Communication All Locations:
225 Sumner Street - Lewis Mall, 300 Ocean Avenue – Revere Position Summary
The PACE Referral and Communications Coordinator, under the direction of the PACE Referral and Communications Manager, will be responsible for providing the highest level of customer service to all callers to the PACE program while efficiently processing all calls and referrals appropriately. The Coordinator will aim to meet the caller’s needs in one transaction to avoid transfers. The Coordinator schedules all external and internal appointments in collaboration with the participant/caregiver, taking participant preferences into account, and will schedule all transportation related to appointments. They will follow workflows regarding proper channeling of calls and referral processing and complete telephone encounters per telephone triage workflows. The Coordinator will display excellent written and verbal communication, problem solving, critical thinking, and multi-tasking skills. They will collaborate with Center Secretaries and Transportation Schedulers to ensure coordination between the PACE Centers, IDTs, and Transportation staff for efficient use of resources. Essential Duties & Responsibilities
Maximize efficiency of transportation by coordinating appointments to same locations with participants across PACE centers. Facilitates external appointments utilizing phone, TripMaster, Epic. Efficiently manages referral work queues in Epic for all external appointments. Using appointment reports, schedules all transportation for PACE Center external appointments. Establish and maintain professional collaborative relationships with internal and external customers. Coordinates transportation in an efficient manner: Enters all data in TripMaster. Processes all cancellations and changes of all appointments. Cancel appointments at participant/caregiver request and notify appropriate department. Complete telephone encounters and route to appropriate department per workflows. Route med refill calls to refill lines when participant will accept; otherwise handle per alternate workflow. Determine emergent nature of calls requiring a warm transfer to secretary at center, following guidelines. Appropriately refer callers to other departments if not PACE related. Education
HS Diploma/GED required; Associates degree preferred. Fluency in Spanish required. Experience
Minimum two years of experience in a customer service setting required; Healthcare setting preferred. Computer skills: Windows, Outlook; experience with EMR preferred. Able to work effectively with the Interdisciplinary Team. Excellent critical thinking skills with the ability to prioritize and solve problems independently. Ability to work well in a fast-paced, multi-functional environment. Skills/Abilities
Strong computer skills Good communication skills Ability to work independently Strong critical thinking skills Pay Range
Starts at $22 up to $33 based on experience EEO & Accommodation
NeighborHealth is an equal employment/affirmative action employer. We ensure equal employment opportunities for all, without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity and/or expression or any other non-job-related characteristic. If you need accommodation for any part of the application process because of a medical condition or disability, please send an e-mail to HRrecruit@NeighborHealth.com or call 617-568-4480 to let us know the nature of your request. Federal Trade Commission Statement:
According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website. We do not ask or require downloads of any applications, or “apps.” Job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment. E-Verify Program Participation Statement:
NeighborHealth participates in the Electronic Employment Verification Program, E-Verify. As an E-Verify employer, all prospective employees must complete a background check before beginning employment. Note: This job posting is current as of the provided excerpt. Other non-essential postings or notices have been omitted to keep focus on the role responsibilities and qualifications.
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Join to apply for the
Coordinator, Referral & Communications PACE
role at
NeighborHealth Time Type:
Part time Department:
PACE Referral & Communication All Locations:
225 Sumner Street - Lewis Mall, 300 Ocean Avenue – Revere Position Summary
The PACE Referral and Communications Coordinator, under the direction of the PACE Referral and Communications Manager, will be responsible for providing the highest level of customer service to all callers to the PACE program while efficiently processing all calls and referrals appropriately. The Coordinator will aim to meet the caller’s needs in one transaction to avoid transfers. The Coordinator schedules all external and internal appointments in collaboration with the participant/caregiver, taking participant preferences into account, and will schedule all transportation related to appointments. They will follow workflows regarding proper channeling of calls and referral processing and complete telephone encounters per telephone triage workflows. The Coordinator will display excellent written and verbal communication, problem solving, critical thinking, and multi-tasking skills. They will collaborate with Center Secretaries and Transportation Schedulers to ensure coordination between the PACE Centers, IDTs, and Transportation staff for efficient use of resources. Essential Duties & Responsibilities
Maximize efficiency of transportation by coordinating appointments to same locations with participants across PACE centers. Facilitates external appointments utilizing phone, TripMaster, Epic. Efficiently manages referral work queues in Epic for all external appointments. Using appointment reports, schedules all transportation for PACE Center external appointments. Establish and maintain professional collaborative relationships with internal and external customers. Coordinates transportation in an efficient manner: Enters all data in TripMaster. Processes all cancellations and changes of all appointments. Cancel appointments at participant/caregiver request and notify appropriate department. Complete telephone encounters and route to appropriate department per workflows. Route med refill calls to refill lines when participant will accept; otherwise handle per alternate workflow. Determine emergent nature of calls requiring a warm transfer to secretary at center, following guidelines. Appropriately refer callers to other departments if not PACE related. Education
HS Diploma/GED required; Associates degree preferred. Fluency in Spanish required. Experience
Minimum two years of experience in a customer service setting required; Healthcare setting preferred. Computer skills: Windows, Outlook; experience with EMR preferred. Able to work effectively with the Interdisciplinary Team. Excellent critical thinking skills with the ability to prioritize and solve problems independently. Ability to work well in a fast-paced, multi-functional environment. Skills/Abilities
Strong computer skills Good communication skills Ability to work independently Strong critical thinking skills Pay Range
Starts at $22 up to $33 based on experience EEO & Accommodation
NeighborHealth is an equal employment/affirmative action employer. We ensure equal employment opportunities for all, without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity and/or expression or any other non-job-related characteristic. If you need accommodation for any part of the application process because of a medical condition or disability, please send an e-mail to HRrecruit@NeighborHealth.com or call 617-568-4480 to let us know the nature of your request. Federal Trade Commission Statement:
According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website. We do not ask or require downloads of any applications, or “apps.” Job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment. E-Verify Program Participation Statement:
NeighborHealth participates in the Electronic Employment Verification Program, E-Verify. As an E-Verify employer, all prospective employees must complete a background check before beginning employment. Note: This job posting is current as of the provided excerpt. Other non-essential postings or notices have been omitted to keep focus on the role responsibilities and qualifications.
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