HOA Community Manager Job at Spectrum Association Management in San Antonio

Overview

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START A CAREER IN COMMUNITY MANAGEMENT WITHOUT PRIOR HOA EXPERIENCE! We seek positive and motivated professionals who want to make a complete career change to property and HOA community management. We do not require prior experience as our own education company will provide you with an industry-leading education foundation. The initial training will take one year, and you will be an industry expert in three years. You will also have mentors assigned to provide real-life support to advance your skill set. The education in community management will serve you well in future roles in our company or your external career progression.

The typical background could be from retail, restaurants, hospitality, administrative roles, department managers, office management, operations, and many more. Candidates typically have 8 to 10 years of professional experience in roles where proactive effort and decisions are required. Developed skills in some of the following areas are helpful, including customer services, administration, communication, negotiation, conflict resolution, insurance, budgets, financials, legal matters, and vendor management. In this role you will develop these current skills and much more. Think of it as a solid foundation for general business matters and administration.

We believe a vibrant culture is based on trust. We are looking for positive and motivated humans who can help us reimagine a vibrant work environment, focused on support, career development, fun, autonomy, and strong human connections among colleagues. We do not hire employees… We hire a work family.

While the role is mainly remote, we do believe in being social with each other. Learning is also best achieved in person. A significant amount of time should be expected in the office in the first 6 months to ensure long-term success.

What is a Community Manager?

Put simply, the community manager position is the face of our organization! It is a multi-faceted role where you wear many hats. You are a liaison between the HOA’s board of directors, homeowners, and vendors. You will have ownership in completing tasks and projects, be a customer service champion, manage vendor relationships, and operate your portfolio of communities—all while maintaining a positive attitude.

Day-to-day Responsibilities

• Passionately live our Same Day Response Policy.
• Engage with board members and homeowners in your community.
• Manage daily, weekly, and monthly tasks for a portfolio of associations.
• Plan for and facilitate association board meetings and annual meetings.
• Vendor relations, including bidding and project management.
• Consult with other departments in support of your communities.
• Risk management, insurance, and litigation support.
• Prepare budgets and manage the finances of the associations.
• Must be available for after-hour emergencies.
• Plus, additional tasks, as necessary.

What It Takes to Be a Great Community Manager

We know you don’t just want a job – you need a career you know you will be great at. Your goals should align with our culture and team. You must have a customer-centric positive attitude, take extreme ownership of tasks, be a team player, be coachable, highly organized, accountable, and a fantastic multi-tasker.

Skills

We will teach you the ins and outs of running successful HOAs, but some skills are helpful to have:

• Approximately eight (8+) years of solid work experience
• Ability to attend or run evening meetings (usually 30-40 per year)
• High-level organizational skills in a fast-paced environment
• Experience and knowledge of Office software (Word, Excel, PowerPoint, etc.)
• Ability to adapt to other business computer systems
• Strong customer-friendly and informative communication skills
• Some experience and knowledge of financial statements and budgets
• Comfortable with public speaking in small and large meetings
• Great conflict management skills in sometimes stressful situations
• Experience with gathering bids for large projects and managing those projects

Training

Qualified candidates with the right experience, skills, and culture fit will be offered an amazing, interactive training program featuring:

• A Community Manager Mentor to guide on the job
• Being part of a tribe of community managers with varying levels of experience
• Completion of a unique in-house, web-based learning academy
• Updates on changes in laws and seasonal topics throughout the year

About Spectrum

We are a dynamic team with a mission to provide excellent service to the communities we work with. Since 2001, we manage hundreds of HOAs in Texas and Arizona. We have been honored with the Best Places to Work award for 17 years running. Our culture offers an empowering schedule, full benefits, generous PTO, a voice to make change, and opportunities to contribute to your community. Our vibrant culture centers on teamwork, trust, and mutual support.

Employee Experience
93% of employees believe in the company leadership and future success; 96% are proud to work here and love their coworkers; 99% feel well supported by management through COVID-19.

Benefits We offer a comprehensive package including the first-year in-office requirement, Hybrid Empowerment Plan thereafter, paid time off, holidays, training, medical/dental/vision, 401(k), and more. We also provide a free in-house medical clinic in the San Antonio office and reimbursement for phone and mileage. The full salary is listed as $57,500 with reviews and potential increases every 6 months.

Location Office: 17319 San Pedro Avenue #318, San Antonio, Texas 78232. Training begins in the local office for the first 6 months, then a hybrid schedule may be required or requested as determined by management.

For more information, visit Spectrum Association Management Careers: https://spectrumam.com/careers/

Spectrum Association Management is an Equal Opportunity Employer.

Job details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Other

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