Spectrum Association Management
Area Manager - HOA Community Management
Spectrum Association Management, San Antonio, Texas, United States, 78208
Department Team Leader – Client Relations Manager (Area Manager)
Do you want to oversee your own team? Do you want to work in a stable, recession‑proof industry? Do you want to have a significant impact at work, make a difference, and grow professionally? Are you an experienced team leader with a proven record of accomplishment in a customer service environment? Have you led a team with ten employees or more for at least 6 years, managing a demanding service product with deadlines and legal requirements?
Our Client Relations Manager is an operational team leader over a staff of HOA Community Managers. Community Managers handle the day‑to‑day business and projects of a portfolio of HOA communities, including financials, vendors, public meetings, and administration. Experience in our industry is NOT required – we offer a comprehensive training program to help you become the expert. We look for leaders who enjoy developing and supporting others; candidates from hospitality, retail, and restaurant backgrounds can be very successful. We would like to see at least 6 years of solid leadership and management experience, along with a bachelor’s degree.
The Client Relations Manager is responsible for providing direction to the Community Managers by guiding and leading the department to deliver service that meets or exceeds client expectations. The Manager will relentlessly provide superior front‑line customer service, foster a supportive department culture, and ensure all customer calls and correspondence are returned the same day.
Key Responsibilities
Become the technical expert and specialist on Texas Property Code.
Manage, lead, and develop a team of Community Managers and other staff to ensure consistent service product delivery.
Provide staff with ongoing development, training, and coaching.
Develop relationships with Board Directors and solve escalated challenges from homeowners.
Work closely with the Division Director on staff, customer portfolio, and division direction.
Manage daily activities, including determining specific Community Manager work assignments and reviewing employee activities for completeness, accuracy, and effectiveness.
Attend frequent customer evening board meetings and site drives to learn the properties we serve.
Be an always‑positive opinion maker in the leadership team and believe in the good in people.
Work full time (more than 40 hours per week) with some evening meetings; Monday‑Friday, 8 a.m.–5 p.m.; salaried position, exempt from overtime.
Qualifications • At least 6 years of solid leadership and management experience. • Bachelor’s degree. • Ability to oversee a team of at least ten employees. • Commitment to quality, accuracy, and customer service excellence. • Positive attitude and servant leadership mindset.
What does it look like to be an employee at Spectrum Association Management?
99% of employees believe in the company leadership and future success of the organization.
96% of employees are proud to work here and love their coworkers.
Spectrum Association Management Highlighted Benefits
For the first year, you will work out of our local office; after the first year, you may transition to a hybrid model based on manager discretion.
Recognized as Best Places to Work since 2007.
Fastest Growing Company – Fast Track 50 in 2020.
San Antonio‑based HOA management company with offices throughout Texas and Phoenix.
Privately owned with over 20 years in business and no layoffs.
Work/life balance.
5 weeks of PTO.
Forty paid hours per year for community service activities.
11 annual paid holidays.
Paid training via an internal learning and development system.
Full suite of benefits: Medical, Dental, Vision, STD/LTD, Life/AD&D, 401(k).
Free in‑house medical clinic (virtual appointments for other offices).
Phone and mileage reimbursement.
Well‑structured career track plan with a 6‑month review.
Reports to the Division President for Client Relations.
The salary range is $65,000 – $70,000 based on experience.
Office location:
17319 San Pedro Avenue #318, San Antonio, TX 78232
Spectrum Association Management is an Equal Opportunity Employer.
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Our Client Relations Manager is an operational team leader over a staff of HOA Community Managers. Community Managers handle the day‑to‑day business and projects of a portfolio of HOA communities, including financials, vendors, public meetings, and administration. Experience in our industry is NOT required – we offer a comprehensive training program to help you become the expert. We look for leaders who enjoy developing and supporting others; candidates from hospitality, retail, and restaurant backgrounds can be very successful. We would like to see at least 6 years of solid leadership and management experience, along with a bachelor’s degree.
The Client Relations Manager is responsible for providing direction to the Community Managers by guiding and leading the department to deliver service that meets or exceeds client expectations. The Manager will relentlessly provide superior front‑line customer service, foster a supportive department culture, and ensure all customer calls and correspondence are returned the same day.
Key Responsibilities
Become the technical expert and specialist on Texas Property Code.
Manage, lead, and develop a team of Community Managers and other staff to ensure consistent service product delivery.
Provide staff with ongoing development, training, and coaching.
Develop relationships with Board Directors and solve escalated challenges from homeowners.
Work closely with the Division Director on staff, customer portfolio, and division direction.
Manage daily activities, including determining specific Community Manager work assignments and reviewing employee activities for completeness, accuracy, and effectiveness.
Attend frequent customer evening board meetings and site drives to learn the properties we serve.
Be an always‑positive opinion maker in the leadership team and believe in the good in people.
Work full time (more than 40 hours per week) with some evening meetings; Monday‑Friday, 8 a.m.–5 p.m.; salaried position, exempt from overtime.
Qualifications • At least 6 years of solid leadership and management experience. • Bachelor’s degree. • Ability to oversee a team of at least ten employees. • Commitment to quality, accuracy, and customer service excellence. • Positive attitude and servant leadership mindset.
What does it look like to be an employee at Spectrum Association Management?
99% of employees believe in the company leadership and future success of the organization.
96% of employees are proud to work here and love their coworkers.
Spectrum Association Management Highlighted Benefits
For the first year, you will work out of our local office; after the first year, you may transition to a hybrid model based on manager discretion.
Recognized as Best Places to Work since 2007.
Fastest Growing Company – Fast Track 50 in 2020.
San Antonio‑based HOA management company with offices throughout Texas and Phoenix.
Privately owned with over 20 years in business and no layoffs.
Work/life balance.
5 weeks of PTO.
Forty paid hours per year for community service activities.
11 annual paid holidays.
Paid training via an internal learning and development system.
Full suite of benefits: Medical, Dental, Vision, STD/LTD, Life/AD&D, 401(k).
Free in‑house medical clinic (virtual appointments for other offices).
Phone and mileage reimbursement.
Well‑structured career track plan with a 6‑month review.
Reports to the Division President for Client Relations.
The salary range is $65,000 – $70,000 based on experience.
Office location:
17319 San Pedro Avenue #318, San Antonio, TX 78232
Spectrum Association Management is an Equal Opportunity Employer.
#J-18808-Ljbffr