Director, Experience Design Job at Genentech in South San Francisco

Join to apply for the Director, Experience Design role at Genentech . Why Genentech We’re passionate about delivering on Our Promise to improve the lives of patients and create healthier communities for all. We foster a culture of inclusivity, integrity, and creativity while boldly pursuing answers to the world’s most complex health challenges and transforming society. The Position Director, Experience Design Who We Are Digital Experience is shaping the future of how Genentech connects with our patients and customers by harnessing the power of digital innovation and human-centered design. As healthcare evolves, we are bold in our approach – leveraging cutting-edge AI, advanced digital engagement, end-to-end content management, and omnichannel technologies to create seamless, personalized, and meaningful experiences. This is your opportunity to lead transformative change, integrating advanced technology with strategic vision to drive impact at scale. If you are passionate about redefining healthcare experiences, we want you on this journey. The team collaborates across departments to build solutions that serve Marketing, Customer Engagement, Medical Affairs, Public Affairs & Access, and other patient- and customer-facing teams. The team’s accountability includes defining omnichannel solutions, shaping engagement strategies, and ensuring seamless, compliant experiences for patients and customers. Job Summary The Director, Experience Design, will drive strategy and delivery within the Customer Experience (CX) Suite. They will ensure UX/UI and CX design strategies accelerate organizational progress towards delivering excellent customer experiences and business impact. This role involves building out the UX/UI design team, capabilities, and coordinating with product teams to embed UX/UI expertise in digital product development. Key Responsibilities Shape digital experience design vision and standards based on industry trends and strategic priorities. Align experience design initiatives with senior stakeholder priorities and technical capabilities. Develop business cases for new product innovations and features. Define target users, understand user research, prioritize features, and set performance objectives. Oversee the experience design product lifecycle, roadmap, and delivery milestones. Communicate the value of UX/UI and CX Design to stakeholders and leadership. Manage stakeholder priorities, resolve conflicts, and ensure alignment on product roadmaps. Collaborate with analytics and technical teams to ensure product value and performance. Partner with other product owners and global teams to share learnings and align initiatives. Define business requirements and manage feedback for continuous improvement. Manage budgets, resources, and vendor relationships effectively. People Management Lead, mentor, and develop the Experience Design team, fostering a culture of collaboration, innovation, and accountability. Provide training, guidance, and career development for team members. Allocate resources effectively to optimize team performance and impact. Promote an inclusive, performance-driven environment with regular reviews and recognition. Who You Are Minimum Qualifications Bachelor’s degree in business, technology, or related fields. 8 years of experience, including 7 in product management or digital operations. Experience managing full product lifecycle and driving impact. Strong skills in budget, resource, and stakeholder management. Leadership experience in coaching and developing teams. Excellent communication skills and ability to influence. Experience with agile methodologies and regulatory standards. Preferred Qualifications Advanced degree (MBA or similar). Experience in healthcare or regulated industries. Proven success in managing complex projects. Knowledge of workflow tools, automation, and compliance frameworks. Location South San Francisco, CA. No relocation assistance available. Salary range: $176,750 - $328,250, based on experience and other factors. Benefits included. Benefits Genentech is an equal opportunity employer. We promote diversity and prohibit discrimination based on protected statuses. For accommodations, contact us via the provided form. #J-18808-Ljbffr In Summary: The Director, Experience Design, will drive strategy and delivery within the Customer Experience (CX) Suite . The team collaborates across departments to build solutions that serve Marketing, Customer Engagement, Medical Affairs, Public Affairs & Access . The role involves building out the UX/UI design team, capabilities, and coordinating with product teams . En Español: Unirse para solicitar el papel de Director, Diseño de Experiencia en Genentech . Por qué Genentex Estamos apasionados por cumplir nuestra promesa de mejorar la vida de los pacientes y crear comunidades más saludables para todos. Fomentamos una cultura de inclusión, integridad y creatividad mientras buscamos con audacia las respuestas a los desafíos sanitarios más complejos del mundo y transformamos la sociedad. El Director de Posiciones, Experience Design Who We Are Digital Experiencia está dando forma al futuro de cómo Genetech se conecta con nuestros pacientes y clientes aprovechando el poder de la innovación digital y el diseño centrado en el ser humano. A medida que avanza la atención médica, estamos avanzando en nuestro enfoque Aprovechando AI de vanguardia, compromiso digital, gestión end-to-end y omnichannel tecnologías para crear experiencias estratégicas, personalizadas y significativas. Resumen de trabajo El Director, Experiencia Diseño, impulsará la estrategia y entrega dentro del Customer Experience (CX) Suite. Garantizarán que las estrategias de diseño UX/UI y CX aceleren el progreso organizacional para ofrecer excelentes experiencias al cliente e impacto en el negocio. Esta función implica desarrollar el equipo, capacidades y coordinación con los equipos de producto para incorporar experiencia UX / UI en el desarrollo de productos digitales. Dirigir, mentar y desarrollar el equipo de Diseño de Personas, fomentando una cultura de colaboración, innovación e responsabilidad. Proporcionar capacitación, orientación y desarrollo profesional para los miembros del equipo. Asignar recursos eficazmente para optimizar el rendimiento e impacto del grupo. Promover un entorno inclusivo y orientado al desempeño con revisiones regulares y reconocimiento. Quién eres titulaciones mínimas Licenciatura en negocios, tecnología o campos relacionados. 8 años de experiencia, incluidos 7 en gestión de productos o operaciones digitales. Experiencia en la administración del ciclo de vida completo del producto y manejo de impactos de conducción. Fuertes habilidades en presupuesto, recursos y gestión de partes interesadas. Habilidad de liderazgo en entrenamiento y desarrollo de equipos. Excelentes habilidades de comunicación y capacidad de influencia.