Audio Visual Technology Support Specialist Job at TSR Consulting Services, Inc.

Audio Visual Technology Support Specialist

Our client, a leading financial services company, is hiring an Audio Visual Technology Support Specialist on a long-term contract basis.

Job ID: 83399

Work Location: Cleveland, OH 44143 - 5 days onsite - Must be local

Pay Rate: $34-$35/hr W2

Overview

As a member of the on-site technical support team, you play a crucial role in keeping IT operations running smoothly and ensuring customers have the support they need to effectively utilize technology in their day-to-day work.

Responsibilities

• Audio Visual responsibilities: Microsoft Surface Hubs configuration (display, audio, network); ability to reset or reconfigure as needed.
• Crestron: diagnose and resolve network connectivity, audio, and video issues; ensure devices connect to the network.
• Microsoft Teams Rooms: diagnose connectivity, troubleshoot user interface and meeting controls, ensure proper display of meeting information.
• Support additional technologies: Condeco, Barco Click Share, Pano, Polycom, Cisco, and AV equipment (speakers, cameras, monitors/kiosks).

Technical Responsibilities

• Provide support to all customers within coverage locations (onsite, client engagements, or off-site).
• Troubleshoot PC, Mac, application, AV, and network connectivity issues.
• ServiceNow ticket management; prioritize tickets and monitor SLAs.
• Support Microsoft Windows and macOS operating systems.
• Working knowledge of Microsoft applications: Outlook, Teams, OneDrive, Office 365.
• Asset management: shipping, receiving, tracking, and managing hardware assets from acquisition through disposal.
• Printer support: installation, configuration, relocation, and troubleshooting.
• Event and meeting support (onsite or off-site).
• Occasional travel to support other locations, client engagement sites, or off-site events.
• Provide remote hands support guided by our network operations team (checking ports, tracing cables, rebooting devices, upgrading devices).
• Occasional after-hours support may be required.

Interpersonal Skills

• Excellent communication skills
• Great team mentality
• Self-motivated, organized, detail-oriented, ability to multi-task
• Desire to learn and build a career

Seniority level

• Mid-Senior level

Employment type

• Contract

Job function

• Analyst