2025 Seasonal Ambassador - Anchorage 5th Avenue Mall

Overview

Position: Seasonal Ambassador 0-39 hours/week. Contract role.

Seasonal Ambassadors at Lush are experts in product and brand knowledge, providing exceptional customer consultations and product demonstrations. They cultivate strong team relationships and contribute to shop excellence in sales and operations, surpassing daily sales goals while creating a fun and inclusive team environment.

For our Seasonal Ambassadors, its about making a positive impact on the world through the products and experiences we offer.

Responsibilities

• Sales and Customer Experience: Driving Sales: Utilize StoreForce dashboard results and feedback to exceed sales goals. Take ownership of results and contribute to the stores overall sales.
• Customer Experience: Consistently deliver a world-class experience. Connect with customers, identify needs, listen actively, ask open-ended questions, and demonstrate product benefits to leave customers with a positive impression.
• Building the Brand: Educate customers on brand values including Fighting Animal Testing, Freshest Cosmetics, Ethical Buying, 100% Vegetarian, Handmade, and Naked Packaging. Articulate these values through store activities and community engagement to attract traffic and inspire others.
• Product Passion: Continuously expand product knowledge and stay up-to-date on ingredients and benefits to confidently recommend products.

Team Involvement

• Development: Use Lush resources to develop sales techniques and product knowledge, support team growth, and increase sales. Seek feedback and opportunities to improve.
• Diversity, Equity, Inclusion, and Belonging (DEIB): Encourage open communication, listen to perspectives, foster belonging, promote teamwork, and recognize each employees contributions.

Operational Excellence

• Time and Attendance: Be punctual and reliable, participate in teamwork, take breaks as needed, and stay informed about company updates.
• Visuals and Merchandising: Maintain a clean, organized, and visually appealing store to enhance the shopping experience.
• Stock and Inventory: Follow Visual Merchandising guidelines and adjust displays based on sales to improve the customer experience.
• Policies and Procedures: Adhere to opening/closing routines, product integrity, respectful workplace, and health and safety standards.

Qualifications

Required:

• Excellent customer service skills
• Flexibility to adapt to changing priorities in a fast-paced environment
• Knowledge and passion for skincare, natural beauty, and ethical business
• Flexible schedule including evenings, weekends, and holidays

Preferred:

• Experience with consultation-based customer service
• Strong problem-solving skills for day-to-day operations
• Experience working in a team environment
• Experience in skincare or cosmetics
• Experience in cross-cultural collaboration and DEIB or social justice training
• Fluency in Spanish, French, or other languages

Location and Compensation: Anchorage 5th Avenue Pay $14.50/hour

Additional

Best of luck on your job search, and dont forget to follow us to learn more. Our Respectful Workplace and privacy language apply as noted in company materials.

Privacy details: Our Personal Privacy Policy details are provided separately. We acknowledge Indigenous territories used by our facilities and commit to reconciliation and respectful collaboration with Indigenous Peoples.

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