Senior Audio-Visual Support Technician Job at AVI Systems in San Antonio

Whether you're on the front lines with customers or behind the scenes making things run, your work helps people connect, collaborate, and get things done. From classrooms to control centers, we design and deliver the systems that power smarter, more connected workplaces – and it all starts with the people who make them possible. The Senior Audiovisual Support Technician will be supporting a National Insurance Provider based in San Antonio, Texas. The primary responsibilities include providing advanced AV support, overseeing technical operations, and serving as a point of escalation for complex AV issues. Advanced AV Setup & Operation: Manage and configure AV systems for large-scale events, meetings, and specialized projects, including high-end audio systems, multi-camera video conferencing setups, and integrated control systems. Serve as the escalation point for Level 1 AV Technicians, providing in-depth troubleshooting and problem-solving for complex audiovisual issues, including equipment failure, software integration problems, and networked AV systems. Evaluate and improve the performance of AV systems by identifying and implementing enhancements, such as upgrading equipment, optimizing signal flow, and improving room acoustics or video quality. Mentorship & Training: Provide guidance, training, and technical support to Level 1 AV technicians, ensuring they are developing the skills necessary for effective problem-solving and AV setup. Collaboration with IT: Work closely with IT departments to integrate AV systems with network infrastructure, ensuring proper configuration, security, and functionality. Event Coordination: Plan and oversee AV requirements for high-profile events, liaising with event coordinators, clients, and external vendors to ensure all technical needs are met. Maintain detailed records of AV setups, troubleshooting procedures, and system performance. Provide reports on equipment usage, downtime, and recurring issues to management. Vendor & Equipment Management: Manage relationships with AV vendors, coordinate repairs, and assist in procurement of AV equipment, software, and services. Customer Service: Maintain a high level of professionalism and customer service when dealing with stakeholders, ensuring timely and efficient resolution of AV issues. Strong knowledge of audio systems, video conferencing platforms (Zoom, Webex, Microsoft Teams), and presentation equipment. Deep understanding of signal flow, networking for AV systems, and digital/analog AV connections (HDMI, SDI, Dante, AES). Ability to troubleshoot advanced AV issues such as networked AV systems, complex audio feedback, or multi-source video switching. Familiarity with AV over IP systems and networked AV solutions. Strong organizational and project management skills. That’s because we’re 100% employee-owned, and everyone here has a stake in how we show up – for each other, our customers, and the future we’re building. You’ll join a team that values your strengths, supports your growth, and shares your commitment to doing work that moves people and organizations forward. Medical Insurance : Dental and Vision Plans Short-Term Disability Voluntary Life Insurance and Long-Term Disability Employee Stock Ownership Plan (ESOP) : 401(k) Match, Profit Sharing & Dividends Health Savings Account (HSA) and Flexible Spending Account (FSA) Employer Paid Employee Assistance Program : Three face-to-face visits with a counselor plus additional financial, legal, and health resources. Tuition Reimbursement Disabled/Veterans. To receive consideration, an interested person must apply through the FORTÉ career site at