LUSH North America is hiring: Seasonal Ambassador - Fashion Valley in San Diego

Overview

Position: Seasonal Ambassador

Hours: 0-39 hours/week

Contract: Contract Role

Interview Plan: Seasonal Ambassador

Seasonal Ambassadors at Lush are experts in product and brand knowledge, as well as providing exceptional customer consultations and product demonstrations. Seasonal Ambassadors cultivate strong team relationships and contribute to overall shop excellence in both sales and operations. On the shop floor, they consistently surpass daily sales goals while creating a fun and inclusive team environment that keeps customers coming back for more.

We encourage you to put yourself in the customer's shoes and think about what would make their day. Whether it's providing personalized product recommendations or sharing your knowledge and expertise, you have the power to create a unique and memorable experience for every shopper.

For our Seasonal Ambassadors, it's not just about selling soap it's about making a positive impact on the world, one bar at a time!

Responsibilities

• Sales and Customer Experience: Drive sales by utilizing StoreForce dashboard results and seeking feedback to exceed sales goals. Take ownership of your results and actively work to grow your contribution to the stores overall sales.
• Customer Experience: Consistently deliver a world-class customer experience to every customer. Connect with customers and identify their needs by listening attentively and asking open-ended questions. Demonstrate product benefits and features, seeking opportunities to make customers' day and leaving the world Lusher than we found it.
• Building the Brand: Educate customers on brand values including Fighting Animal Testing, Freshest Cosmetics, Ethical Buying, 100% Vegetarian, Handmade, and Naked Packaging. Articulate these values in-store and through community engagement by hosting store events and initiatives that help bring in traffic.
• Product Passion: Continuously expand product knowledge with ongoing learning to stay up-to-date on products, ingredients, and benefits for confident recommendations.

Team Involvement

• Development: Utilize Lush resources to develop sales techniques and product knowledge to improve performance, support team growth, and increase sales. Seek feedback and opportunities to improve skills and abilities.
• Diversity, Equity, Inclusion, and Belonging (DEIB): Encourage open communication and actively listen to team members perspectives related to DEIB. Foster belonging by promoting teamwork and valuing each employee's contributions.

Operational Excellence

• Time and Attendance: Be punctual, reliable, and present. Participate in teamwork, take breaks as needed, and stay informed about company news.
• Visuals and Merchandising: Maintain a clean, organized, and visually appealing store to enhance the customer experience and drive sales.
• Stock and Inventory: Use Visual Merchandising guidelines to adjust displays based on sales to improve the customer experience.
• Policies and Procedures: Follow company standards for opening/closing, product integrity, respectful workplace, and health and safety.

Qualifications

Required:

• Excellent customer service skills
• Flexibility to adapt to changing situations in a fast-paced environment
• Knowledge and passion for skincare, natural beauty, and ethical business
• Flexible schedule to accommodate store needs, including evenings, weekends, and holidays

Preferred:

• Experience with consultation-based customer service models
• Strong problem-solving skills for day-to-day operations
• Experience working in a team environment
• Experience in skincare or cosmetics
• Experience in cross-cultural collaboration and DEIB or social justice training
• Fluency in Spanish, French, or other languages

Note: This is a seasonal, contract role. We encourage applicants to apply as soon as possible.

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