Asset Living is hiring: Senior Community Manager in Los Angeles

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Company Overview

Asset Living is a third-party management firm and a proven partner in fostering thriving communities nationwide. Founded in 1986, Asset Living has decades of experience delivering exceptional value to our partners. Asset Living's growing portfolio includes properties across the country spanning multifamily, single-family home rentals, affordable housing, build-to-rent, active adult, and student housing divisions. Asset Living is a fast-growing company with a diverse team that drives innovation and results for clients and communities across the US. We believe in leadership through collaboration and continuous growth.

Asset Living is recognized as one of the nation\'s Best and Brightest Places to Work and ranked in the NMHC top 50 professionals. Asset Living is a member of The Institute of Real Estate Management (IREM) and is recognized as an Accredited Management Organization (AMO).

Position

Community Manager

The Community Manager is responsible for overseeing the entire operations of a housing community under the supervision of the Regional Manager. You will manage all phases of operations, including personnel, leasing, maintenance, financial, administration, and risk management. As an on-site leader, you will supervise all aspects of the property and staff to ensure compliance with Asset Living policies and procedures, safety and fair housing guidelines, and liability concerns.

Responsibilities

• Personnel Management
• Regular/daily onsite attendance is required
• Screen, hire, train, coach, and develop on-site staff using consistent techniques and company directives
• Ensure staff effectiveness through ongoing training, coaching, counseling, and guidance in compliance with Asset training benchmarks
• Complete weekly/daily office & maintenance staff schedules and assignments
• Address performance issues, document appropriately, communicate with direct supervisor and HR, and terminate when necessary
• Promote harmony and quality job performance through leadership
• Ensure staff compliance with Company policies and procedures

Financial Management

• Aim to maximize net operating income through cost control and revenue & leasing improvements; identify trends and recommend strategies
• Develop yearly operating budgets/forecasts
• Monitor timely receipt and reconciliation of deposits, rent collections, and charges
• Monitor timely receipt, reconciliation, and coding of vendor invoices
• Ensure property closeout is completed on time and ownership financial reports are accurate

Strategic Leasing Management

• Develop yearly marketing plans and utilize marketing strategies & systems
• Utilize effective leasing techniques; complete follow-up, signing/documentation of leases, and accurate reporting
• Address resident complaints, concerns, and requests to ensure resident satisfaction
• Develop and implement resident retention programs (e.g., resident events, promotions, monthly newsletter)
• Show, lease, and move in prospective residents

Administrative & Maintenance Management

• Ensure all administrative & leasing reporting is accurate and timely
• Head emergency team for the property to respond to emergencies per guidelines
• Maintain property appearance and ensure repairs are completed timely with regular inspections
• Plan and utilize resources, equipment, and supplies economically
• Direct and monitor maintenance, construction, and rehabilitation activities for quality and expediency

Education/Experience

• High School Diploma or equivalent; Bachelor’s degree preferred or four years’ experience in housing, or one to two years related experience; or equivalent combination
• Certified Apartment Manager (CAM) or Accredited Resident Manager (ARM) preferred
• Ability to understand and perform on-site software functions; basic computer skills required
• Basic knowledge of Fair Housing Laws and OSHA requirements

Physical Requirements

• Regularly communicate with others to exchange information; may require standing, walking, or sitting for extended periods; overtime, weekends, and night hours may be required for emergencies
• Ability to move, lift, or carry objects up to 25 lbs; work in various environments and climates

License/Equipment

• Must have reliable transportation due to on-call/emergency requirement

Salary Range: $28 per hour to $30 per hour

This job description is not all-inclusive and may be modified at any time. Additional duties may be assigned as needed.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Marketing and Sales