Pearson is hiring: Senior Content Development Administrator in Hartford

Senior Content Development Administrator

Position overview and responsibilities are described below.

Basic Purpose and Objectives

• Manages scoring services scope for projects and functions as a content/subject area expert as well as a scoring service and scoring system functionality expert.
• Guides and supervises scoring directors assigned to projects as well as other Content Specialists when functioning as the lead Content Specialist.
• Manages new and/or complex projects, and may participate in inter- and intra-departmental initiatives.
• Models expected Content Specialist behavior and serves as a mentor for other Content Specialists.

Organizational Relationships

• Direction Received: Reports to and receives direction on Pearson and Scoring Services policy and procedures from the Scoring Services Content Manager.
• Direction of Others: Advises scoring directors on content- and item-level scoring and quality issues. Evaluates scoring directors and provides feedback on job performance. Manages the activities of other Content Specialists when functioning as the lead Content Specialist.
• Contacts: Works closely within and across departments as part of a cross-functional team to ensure project success and participates in departmental strategic initiatives. Maintains productive relations with external customers as required.

Overall Functions And Responsibilities

• Collaborates with the scoring project manager to complete quality management plans, quality management summaries, and other project documentation.
• Supports Project Managers, Scoring Managers, Content Managers, and Content Specialists in identifying and implementing solutions to content-related scoring issues.
• Functions as Content Specialist on multiple projects with varying schedules, scope and life cycles.
• Plans content hours for assigned projects and may advise on content hours for other projects.
• Identifies potential scoring directors from the pool of scoring supervisors and develops them for future content roles.
• Conducts interventions and coaches scoring directors as needed.
• Completes Feedback forms and provides timely feedback to scoring staff and managers.
• Ensures all required forms and documentation are completed and archived properly.
• Works with scoring directors to create online training modules and reviews training sets and annotations for quality feedback.
• Monitors quality across grades and items to ensure timely project completion and addresses issues with the Content Manager and Scoring Manager.
• Reports on the strengths and weaknesses of scoring staff performance and compiles relevant reports.
• Supports the Content Manager in preparing project budgets.
• Mentors or advises other projects’ Content Specialists and scoring directors as needed.
• Participates in additional initiatives such as scoring director training development and various cross-project activities.
• May assist with proposals, scope changes, and budget/cost estimates as needed.
• Assists leadership as a content consultant for projects or bids as required.
• Attends project status meetings and provides requested reports.
• Acts as primary customer contact for content-related communication for assigned projects.
• Ensures quality records are archived in accordance with policy and pursues cost improvements as appropriate.

Qualifications

• Required: Bachelor's degree.
• Minimum two (2) years of experience as a Content Specialist preferred.
• Experience as a Content Specialist across multiple assessment types and projects (regional and distributed) preferred.
• Background in educational measurement and knowledge of scoring systems and processes preferred.
• Experience directing regional and distributed supervisors and scoring directors.
• Excellent knowledge of scoring systems, data management, and driving continuous improvement.
• Strong writing, communication, and interpersonal skills; ability to coach staff on annotations, scoring decisions, and documentation.
• Strong organizational and leadership abilities with the capacity to prioritize, multitask, and meet deadlines.
• Proficiency with Microsoft Office, Google tools, and project management tools.
• Ability to supervise large groups of employees in various roles and maintain a confidential work environment.
• Advanced degree in education, English, mathematics, science, or language preferred; teaching experience in grades K-12 preferred.

Compensation And Benefits

Pay range for this role is $28.10 per hour. This position is not bonus eligible. Information on benefits offered is available here.

About Pearson

Pearson is an Equal Opportunity Employer and a member of E-Verify. Employment decisions are based on qualifications, merit, and business need. Qualified applicants will receive consideration without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, age, national origin, protected veteran status, disability status, or any other protected status. Reasonable accommodations are available upon request.

Job references and contact information may be included, but sensitive tracking or posting identifiers should be removed.

Job: Evaluation | Job Family: LEARNING & CONTENT_DELIVERY | Organization: Assessment & Qualifications | Schedule: FULL_TIME | Workplace Type: Remote | Req ID: 21163