Senior Content Development Administrator Job at Pearson in Atlanta

Senior Content Development Administrator

Overview

Manages scoring services scope for projects and serves as a content/subject area expert as well as a scoring service and scoring system functionality expert. Guides and supervises scoring directors and other Content Specialists, manages new and/or complex projects, and participates in inter- and intra-departmental initiatives. Models expected Content Specialist behavior and mentors other Content Specialists.

Responsibilities

• Work with the scoring project manager to complete quality management plans, quality management summaries, and other project documentation as required.
• Support Project Managers, Scoring Managers, Content Managers, and Content Specialists in analyzing and implementing solutions to content-related scoring issues.
• Function as a Content Specialist on multiple projects with varying schedules, scope and life cycles.
• Plan content hours for assigned projects and consult on planned content hours for other projects as needed.
• Identify potential scoring directors from the pool of scoring supervisors and guide, train, and develop them for future content roles.
• Conduct interventions and coach scoring directors as needed; complete Feedback forms and provide timely feedback to scoring directors and managers.
• Ensure all required forms and documentation are filled out completely.
• Work with scoring directors to create online training modules for assigned projects and review training sets and annotations with them.
• Ensure proper documentation, sign-off, and archival of all scoring decisions and final training materials.
• Guide scoring directors in completing project item evaluations and review them prior to submission to customers.
• Monitor reports across grades and items to verify quality expectations are met and projects complete on time; address quality issues with Content Manager and Scoring Manager.
• Obtain, analyze, and report information concerning the strengths and weaknesses of scoring staff performance and compile reports on assigned activities as requested.
• Support the Content Manager in preparing project budgets and mentor or advise other projects’ Content Specialists and/or scoring directors as needed.
• Participate in additional initiatives not tied to a specific project, such as scoring director training development and leading support groups.
• May assist with requests for proposals and scope changes, including providing costing and text; may assist with budget/cost estimate processes.
• Attend relevant project status meetings and act as primary customer contact for content for assigned projects; ensure quality records are archived per policy.
• Recommend and implement cost improvements and perform other duties as assigned.

Qualifications

• Required: Bachelor’s degree.
• Excellent internal and external customer service, communication, and interpersonal skills (including phone skills for distributed projects and meetings).
• Excellent writing skills, including the ability to train and coach staff to write quality annotations and scoring decisions, and to communicate effectively.
• Strong content-specific knowledge to develop, coach, and supervise staff across projects.
• Clear understanding of scoring concepts (e.g., frequency distribution, validity, calibration) and ability to apply to scoring situations.
• Strong computer skills with Microsoft Office and Google tools; ability to multitask across multiple applications.
• Ability to supervise large groups of employees in various roles; strong initiative, organizational and leadership skills; ability to prioritize and meet tight deadlines.
• Ability to maintain a confidential work environment.
• Experience as a Content Specialist across multiple assessment project types and settings (regional, distributed, different rubric types) preferred.
• Background in educational measurement and knowledge of scoring systems and processes preferred.
• Experience directing regional and distributed supervisors and scoring directors; experience with scoring systems and reports; ability to manage data and drive continuous improvement.
• Advanced degree in education, English, mathematics, science, or language preferred.
• Teaching experience in grades K-12 preferred.
• Knowledge and use of project management tools and applications desired.

Pay and Benefits

Pay range for this role is $28.10 per hour. This position is not bonus eligible. Information on benefits offered is available here.

Equal Opportunity Employer: Pearson is committed to equal opportunity and to complying with E-Verify. Employment decisions are based on qualifications, merit, and business need. Qualified applicants will receive equal consideration without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status, or any other protected status. Reasonable accommodations are available for applicants with disabilities upon request by emailing TalentExperienceGlobalTeam@grp.pearson.com.

Job: Evaluation | Job Family: LEARNING & CONTENT_DELIVERY | Organization: Assessment & Qualifications | Schedule: FULL_TIME | Workplace Type: Remote | Req ID: 21163