Encore is hiring: Event Technician, Audio Visual (Part Time) - InterContinental

Overview

Event Technician, Audio Visual (Part Time) – InterContinental Cleveland at Encore.

Position Overview

A Technician is responsible for the setup and operation of basic / small-scale audiovisual systems in a hospitality environment while ensuring complete customer satisfaction. This position reports to an Operations Manager, Operations Director or Director, Event Technology.

Key Job Responsibilities

• Equipment Operation: Ensure a flawlessly executed event through accurate and timely setup, operation, and breakdown of basic audiovisual equipment as listed in the technical qualifications section.

• Customer Service: Strive to exceed the expectations and needs of internal and external customers. Maintain a positive relationship with all clients through effective communication. Meets with guests on site to ensure that their needs are met and the equipment setup is working properly. Monitor events and check in on customers throughout the day. Understand and foster the hotel/client relationship.

• Technical Ability: Understand the technical aspects of the job and demonstrate basic operational ability to troubleshoot and problem solve with equipment and software issues. Handle equipment challenges and changes in a timely and professional manner.

• Systems Knowledge: Understand company processes, follow procedures, and complete systems entry and paperwork accurately. Use equipment sheets to determine equipment scheduled for setup and strike. Interact with other staff and outside vendors for equipment. Increase revenue by utilizing floor up-selling techniques. Work with clients to finalize invoices. Complete order entries in Navigator as needed.

Job Qualifications

• High School Diploma required. Associate’s degree preferred.
• Internal applicants must meet training and certification requirements as determined by Encore’s Global Learning Training Program in their current position and for the position applied to. See Internal Hourly Requirements.pdf for details.
• External applicants must meet/validate and complete all training and certifications required for this position within one year. For technical external requirements, view our career path here: https://jobs.encoreglobal.com/en/career-paths
• 1 year of customer service or hospitality experience preferred.
• 1 year of audio-visual experience or equivalent in an educational environment preferred.
• A valid driver’s license is required for team members that may operate Company vehicles. Additional DOT requirements may apply if applicable.
• Must be able to lift 50 lbs.

Competencies

• Deliver World Class Service: Hospitality, Ownership
• Do The Right Thing: Instills Trust, Safety Conscious
• Drive Results: Action Oriented
• See The Big Picture: Tech Savvy
• Value People: Communicates Effectively

Physical Requirements

• Sitting: 2-3 Hours
• Standing: 4-5 Hours
• Walking: 4-5 Hours
• Stooping: 2-3 Hours
• Crawling: 2-3 Hours
• Kneeling: 2-3 Hours
• Bending: 2-3 Hours
• Reaching (above your head): 2-3 Hours
• Climbing: 0-1 Hours
• Grasping: 4-5 Hours

• Lifting: 0 - 15 lbs (Continuously); 16 - 50 lbs (Frequently); 51 - 100 lbs (Occasionally); Over 100 lbs (Occasionally)

• Carrying: 0 - 15 lbs (Continuously); 16 - 50 lbs (Frequently); 51 - 100 lbs (Occasionally); Over 100 lbs (Never)

• Auditory/Visual Requirements: Close Vision (Continuously); Distance Vision (Continuously); Color Vision (Frequently); Peripheral Vision (Occasionally); Depth Perception (Frequently); Hearing (Continuously)

• Pushing/Pulling: 0 - 15 lbs (Continuously); 16 - 50 lbs (Frequently); 51 - 100 lbs (Frequently); Over 100 lbs (Occasional)

Note: The physical requirements marked with an asterisk indicate activities performed without assistance. Team members must be able to meet the physical demands above in order to successfully perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment

Hotel environment with moderate exposure to outdoor temperatures, dirt, sand and/or dust. Working conditions range from moderately quiet to noisy. Team members will use high-end audio-visual equipment and electrical components and may be exposed to heights via lifts and ladders. May work in multiple hotel locations. Irregular hours and on-call status including days, evenings, weekends, and holidays. Appearance guidelines apply as defined by Encore based on the hotel or city.

The above information is not an exhaustive list of all responsibilities and duties. Encore reserves the right to revise the job or require different tasks as assigned.

Hourly Pay Range: $15.09 - $18.49

The compensation offered is determined by qualifications, location, travel, relevant experience, or specific skills. Some positions may be eligible for overtime, bonuses or incentives.

Encore is committed to providing the best benefits options for our employees and families. Click here to view the benefits options for our employees worldwide.

We pride ourselves on cultivating a welcoming culture where every individual is celebrated for their unique strengths and differences. Click here to view details on our commitment to inclusivity and belonging.

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