City of Longmont is hiring: Communication Specialist in Longmont

Join to apply for the Communication Specialist role at City of Longmont.

This range is provided by City of Longmont. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$73,216.00/yr - $90,396.80/yr

Job Overview

Definition: Receive and respond to emergency and non-emergency calls for assistance from the public. Determine the nature and level of assistance needed; record call information in a Computer Aided Dispatch system; and dispatch police, fire, or ambulance units as necessary in emergency situations. Provide clear, accurate, and appropriate information and referrals as necessary in non-emergency situations. Provide Emergency Medical Dispatching Services according to prescribed protocols. Duties may also include acting as the sole source contact in emergency situations until the dispatched emergency response team arrives on site.

Principal Duties

• Receive 911 emergency calls from the public requesting police, fire, or ambulance assistance; determine the nature and location of emergency, the level of assistance needed, the priority of response, and dispatch emergency units as necessary and in accordance with established procedures. May be required to maintain contact with caller in emergency situations until the dispatched service arrives.
• Receive non-emergency calls from the public requesting police, fire, or ambulance assistance; determine the nature of the situation and the level of assistance needed.
• Provide appropriate information or referrals as necessary and in accordance with established procedures.
• Maintain contact, status, and location of police field units and fire units. Initiate further emergency action as required.
• Enter and update emergency and non-emergency call information in a computer-aided dispatch system.
• Coordinate emergency and non-emergency calls and relay information and assistance requests involving other law enforcement agencies, other fire departments, other City departments, and community service agencies.
• Enter, update, and retrieve information from computerized local, state, and national crime information networks relating to wanted persons, stolen property, vehicle registration, stolen vehicles, and other information.
• Ensure appropriate record keeping and report preparation; pass along log information and other documentation as required.
• Perform Emergency Medical Dispatch when necessary, in accordance with established EMD procedures.
• Monitor booking area and holding cells through television and microphone surveillance; monitor video surveillance of building security; and dispatch backup personnel on request.
• Monitor public works and utility department radios; assist with evening and weekend dispatch of public works and utility crews.
• Monitor radio traffic from other law enforcement and fire agencies and coordinate mutual aid activities involving Longmont first responders as needed.
• Establish emergency radio interoperable communications pathways during mutual aid incidents.
• Receive and process burglary, fire, and robbery alarms of businesses and residences according to procedures.
• Coordinate specialty callouts, such as SWAT, HAZMAT, SEU, etc.
• Assist with maintenance of work and break areas.
• Maintain professional attitude and demeanor in all contacts with the public and with other Public Safety staff.
• Perform a variety of call entry tasks on the CAD system.
• Perform limited maintenance and repair on the CAD and radio system as needed.
• Update and maintain console resource books.
• Performs essential duties and additional tasks in a manner which enhances City Attributes.

Working Environment

• Work is performed in a highly isolated and secured area with restricted movement. Requires operation of specialized communications equipment including radios, emergency operations computer equipment, paging and cellular/hard line phone equipment, and early warning systems including a variety of software. Must be able to listen, communicate, and speak clearly enough to be understood on a radio and telephone.
• Requires the ability to perform repetitive motion at a keyboard/console on an intermittent basis for extended time periods per work shift. Requires skill in making effective decisions under stressful conditions, performing multiple tasks simultaneously, and remaining calm during emergency situations. Must be able to exercise good judgment and make sound decisions.
• Requires demonstrated ability to read and understand the English language. Requires the ability to read maps and perform work duties on varied shifts including evenings, nights, weekends, and holidays.

Qualifications

• At least two years of successful experience involving public contact, preferably involving telephone and dispatch experience.

Special Qualifications

• Ability to complete the City of Longmont Communications Specialist Training Program; completion of training programs that result in certifications in Emergency Medical Dispatching (EMD), Colorado Bureau of Investigations computer operation, and CPR within 12 months of hire date.
• Keyboarding skills of 35 wpm minimum. Bilingual English/Spanish skills are preferred.
• Applicant must be at least 21 years of age.

Selection

The selection process will include complete job description review, oral boards, integrity interview, computerized skills testing, other testing components relevant to the position background investigation, criminal background check, substance screening and CJIS fingerprint screening.

Open Until Filled. An online application is required. Resumes will be accepted in lieu of the full City Application; however, they must be submitted via the City application site for consideration. For more information, call (303) 651-8609.

The City of Longmont is an equal opportunity employer. The City affirms its commitment to diversity and to complying with all applicable federal, state, and local laws regarding nondiscrimination in employment. The City will not discriminate against any person in recruiting, examining, appointing, hiring, training, placement, termination, layoffs, recall, transfer, leave of absence, promoting, compensating, retaining, disciplining, or any other personnel action on the basis of age, race, color, creed, religion, sex, sexual orientation, gender identity or expression, national origin, ancestry, genetic information, marital status, veteran status, status with regard to public assistance, physical or mental disability, or any other characteristic protected by federal, state, or local law, except when any of these categories constitutes a bona fide occupational qualification. If you need special assistance in the selection process, please contact the Human Resources Department in advance to make arrangements.

YOU MUST APPLY ONLINE AT LONGMONTCOLORADO.GOV/JOBS - NO OTHER APPLICATIONS WILL BE ACCEPTED.

AN EQUAL OPPORTUNITY EMPLOYER. ALL CITY OF LONGMONT FACILITIES ARE SMOKE FREE.

About Longmont Department Of Public Safety: The mission statements for Fire and Police are included in the original posting. This job description is focused on the Communications Specialist role within the Emergency Communications division.