Technical Writer Job at DeepHealth in Somerville

Overview

Technical Writer at DeepHealth

Base pay range

$80,000.00/yr - $80,000.00/yr

Job Description

Job Title: Technical Writer

Reports to: Director for Professional Services

FLSA Status: Exempt

We are seeking a detail-oriented Technical Writer to join our Operations team. The primary responsibility of this role will be to create clear, concise, and accurate support documentation that empowers our users and internal support teams to effectively utilize and troubleshoot our software solutions. The ideal candidate will understand IT concepts and the ability to translate technical information into easily understandable content.

Responsibilities

• Develop, write, and edit a wide range of technical documentation, including but not limited to: user manuals and guides for IT systems and applications; knowledge base articles and FAQs for common issues; troubleshooting guides for IT support staff and end-users; installation and configuration guides; system administration guides.
• Assist with release notes and update summaries.
• Collaborate closely with IT engineers, developers, product managers, and support teams to gather information and ensure documentation accuracy and completeness.
• Organize and maintain existing documentation to ensure it is up-to-date and easily accessible.
• Identify opportunities to improve the clarity, usability, and effectiveness of existing documentation.
• Ensure all documentation adheres to established style guides, terminology, and branding standards.
• Participate in the review process for technical content, incorporating feedback from subject matter experts.
• Assist in the development and implementation of documentation best practices and processes.

Note: This is not an exhaustive list of duties. Management retains the right to add or change duties at any time.

Minimum Qualifications, Education And Experience

• Bachelor's degree in Technical Communication, English, Journalism, Computer Science, or a related field.
• Experience as a Technical Writer with a focus on IT documentation.
• Proven ability to understand technical concepts and present them clearly to diverse audiences.
• Proficiency with documentation tools (e.g., Confluence, SharePoint).
• Experience with version control systems (e.g., Git) is a plus.
• Strong understanding of common IT concepts, terminology, and systems (e.g., networking, operating systems, software applications, cloud services).
• Excellent written and verbal communication skills.
• Strong attention to detail and organizational skills.
• Ability to work independently and as part of a collaborative team in a fast-paced environment.
• Ability to manage multiple projects simultaneously and meet deadlines.

Preferred Qualifications

• Familiarity with Radiology
• Experience creating visual aids (screenshots, diagrams, flowcharts) for documentation.

Quality Standards

• Communicates, cooperates, and consistently functions professionally with all levels of supervision, co-workers, patients, visitors, and vendors.
• Demonstrates initiative, professionalism, integrity, and exercises confidentiality in all areas of performance.
• Follows all local, state and federal laws concerning employment (e.g., I-9, Harassment, EEOC, Civil rights and ADA).
• Follows OSHA regulations, site protocols, policies and procedures.
• Follows HIPAA, compliance, privacy, safety and confidentiality standards at all times.
• Practices universal safety precautions.
• Promotes good public relations on the phone and in person.
• Adapts and is willing to learn new tasks, methods, and systems.
• Maintains regular attendance and adheres to time management policies and procedures.
• Completes job responsibilities in a quality and timely manner.

Physical Demands

This position may require sitting, standing, walking, bending, twisting, reaching with hands and arms, using hands and fingers, handling or feeling, speaking, listening, and high-level cognitive thinking. May lift up to 10 pounds occasionally. Travel up to 10% of the time.

Working Environment

Remote. Domestic/international travel up to 10% may be required.

Accommodations

Reasonable accommodations may be made to enable people with disabilities to perform the essential functions of the job.

Locations

Remote