Serena & Lily
Overview
Serena & Lily, lifestyle and home furnishings brand, is seeking a part-time Associate/Design Advisor for our Palo Alto, CA storefront. Design Shop Advisors are responsible for creating a best-in-class client experience through a superior commitment to sales and service. This is a wonderful opportunity to work in a customer focused and design driven environment. The ideal candidate will act as a brand steward, and enjoy cultivating relationships with clients through exceptional service and design support. Ideally, we are looking for candidates who are available to work part-time hours which may include weekends and some summer holidays. Base pay range
$26.00/hr - $30.00/hr Responsibilities
Embody and operate by the Serena & Lily Brand Ethos (Innovation, Style, Integrity, Optimism, Expressiveness, Confidence, Courtesy & Appreciation) Act as brand steward in all interactions with Clients, Designers, Vendors and Co-workers Create a warm, welcoming, on-brand client experience Provide relevant design advice, product knowledge and product recommendations in-store and through virtual design appointments to contribute to brand sales goals Resolve client needs quickly through swift communication and partnership from leadership Drive customer retention and loyalty through order and quote follow up Assist in receipt of shipments, transfers, as well as merchandising; ensure selling floor is presented and stocked to brand standard Proactively engage with S&L leads to provide an enhanced customer experience for all customers including members of our Trade Program Other tasks assigned by Leadership Qualifications
1 year of retail or relevant sales experience in interiors/home furnishings, relevant retail brand or client service industry Excellent communication skills, willingness to engage with clients Proven ability to deliver excellent on-brand client service standard and ability to demonstrate best practices Proven ability to sell, utilizing product knowledge, brand inspiration and design/d%C3%A9cor Ability to use a MacBook for web navigation, email and Zoom; 2D/3D rendering experience a plus A passion for home design and ensuring an outstanding customer experience Willingness to ask questions and seek solutions; a self-starter Ability to work in a team environment Strong sense of personal style Essential Physical Requirements
Ability to process information and merchandise through computer system and POS system Ability to freely access all areas of the store including selling floor, stock area, and register area Ability to operate and use all equipment necessary to run the store Ability to climb ladders Ability to move or handle merchandise generally weighing 0-50 pounds Ability to work varied hours/days including weekends and holidays Compensation
Base pay range provided by Serena & Lily; actual pay will be based on skills and experience. Talk with your recruiter to learn more.
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Serena & Lily, lifestyle and home furnishings brand, is seeking a part-time Associate/Design Advisor for our Palo Alto, CA storefront. Design Shop Advisors are responsible for creating a best-in-class client experience through a superior commitment to sales and service. This is a wonderful opportunity to work in a customer focused and design driven environment. The ideal candidate will act as a brand steward, and enjoy cultivating relationships with clients through exceptional service and design support. Ideally, we are looking for candidates who are available to work part-time hours which may include weekends and some summer holidays. Base pay range
$26.00/hr - $30.00/hr Responsibilities
Embody and operate by the Serena & Lily Brand Ethos (Innovation, Style, Integrity, Optimism, Expressiveness, Confidence, Courtesy & Appreciation) Act as brand steward in all interactions with Clients, Designers, Vendors and Co-workers Create a warm, welcoming, on-brand client experience Provide relevant design advice, product knowledge and product recommendations in-store and through virtual design appointments to contribute to brand sales goals Resolve client needs quickly through swift communication and partnership from leadership Drive customer retention and loyalty through order and quote follow up Assist in receipt of shipments, transfers, as well as merchandising; ensure selling floor is presented and stocked to brand standard Proactively engage with S&L leads to provide an enhanced customer experience for all customers including members of our Trade Program Other tasks assigned by Leadership Qualifications
1 year of retail or relevant sales experience in interiors/home furnishings, relevant retail brand or client service industry Excellent communication skills, willingness to engage with clients Proven ability to deliver excellent on-brand client service standard and ability to demonstrate best practices Proven ability to sell, utilizing product knowledge, brand inspiration and design/d%C3%A9cor Ability to use a MacBook for web navigation, email and Zoom; 2D/3D rendering experience a plus A passion for home design and ensuring an outstanding customer experience Willingness to ask questions and seek solutions; a self-starter Ability to work in a team environment Strong sense of personal style Essential Physical Requirements
Ability to process information and merchandise through computer system and POS system Ability to freely access all areas of the store including selling floor, stock area, and register area Ability to operate and use all equipment necessary to run the store Ability to climb ladders Ability to move or handle merchandise generally weighing 0-50 pounds Ability to work varied hours/days including weekends and holidays Compensation
Base pay range provided by Serena & Lily; actual pay will be based on skills and experience. Talk with your recruiter to learn more.
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