ICONMA is hiring: Video Operations Technician in McLean

Overview

Location: Mclean, VA

Duration: 8 months with possible contract to hire/ with possible extension

Responsibilities

• Dedicated Video Bridge Operator to support high visibility support incidents
• Software/Equipment to support includes Crestron, Zoom, PolyCom and Windows10
• Coordinate with Event and Exec support teams for equipment pre-checks and quality control of events
• Ability to coordinate with customers and assist with Audio, Video Conferencing, Touch Panels, and deskside involving Unified Communications
• Effectively communicate with team members and customers while being influential on new ideas and processes.
• Perform preventative maintenance on UC equipment to ensure full functionality of all endpoints.
• Endpoints include Polycom, Crestron equipment and Win10 PCs
• Technically inclined to troubleshoot projectors and screens and able to replace projector lamps if needed as well as coordinate RMA vendor returns.
• Ability to identify root cause incidents and capture key details to expedite resolution with vendors and provide status to the team in a timely manner
• Ability to coordinate incident resolution from beginning to end while being aware of any escalation to their manager for visibility
• Knowledgeable in Unified Communications (UC) technology and Deskside Support with the ability to assimilate technologies under an IT centric solution
• Proactively monitor endpoints and escalate to site owners as necessary

Qualifications

• 5+ years of IT experience with hardware and software support in a corporate environment
• Extensive experience in supporting and troubleshooting AV equipment such as Polycom and Crestron solutions in conference room settings
• Excellent customer service skills and detail oriented in a highly energetic corporate environment
• Proficient in audio signal flows
• Experience with ServiceNow or other Helpdesk software
• Team player who works well with others in a fast-paced environment
• AV Console Programming is a plus
• Scripting in PowerShell is also a plus

Call Notes

Role Info: Hands on Video Operations Technician role with strong AV / PC Troubleshooting skill, Polycom/Crestron & excellent communications background. Monitoring break fixes. Lot of backend data entry work involved.

Top Skills

• 3-5+ Yrs exp is a must
• Strong Trouble Shooting with AV & PC Skills is the Key
• Polycom/Crestron exp / exposure is a must
• Any exp with Ticketing system is a plus

Nice to have

• AV Console Programming
• PowerShell

Soft Skills

• Excellent Communications
• Problem Solving skills