Service Writer Job at Fleet Services by Cox Automotive in Sutton

Human Resources Specialist at Giant Eagle, Inc.

The Service Writer provides accurate vehicle repair estimates for mobile on-site fleet service for light medium, and heavy-duty trucks and trailers. Prepares all relevant estimate paperwork, works with procurement / purchasing to obtain parts and pricing information and works with maintenance teams to ensure work is performed as required. Monitors work processes and outcomes for quality and adherence to estimated timelines and costs.

Overview

ESSENTIAL RESPONSIBILITIES:

• Performs basic estimation duties based on compiled information from Mobile Technicians and Customers
• Monitors repair status, completion timelines, and customer communications related to approved estimates
• Keeps records of repair details and completes necessary paperwork
• Follow up on outstanding quotes and prioritize workflow to ensure effectiveness
• Develops positive working relationships with Estimation team members, internal stakeholders and customers
• Providing excellent customer service for all internal and external customer calls
• Serve as a trustworthy advocate for the customer by providing sound guidance and advice regarding any customer technical inquiries or general questions related to products and services provided by the company
• Review, revise existing and generate additional repair estimates at customers request and specifications
• Follows job related duties as directed by manager
• Collect miscellaneous information and parts pricing from various manufacturers and vendors
• Continuously develop and improve company capabilities in the area of Dispatching and Service Scheduling
• Assists with other duties and special projects as assigned

Required Qualifications

• Education: High School Diploma/GED and 3 years’ experience; or any higher degree/certification with 1 year experience in related discipline
• Experience: 2 years in service advisement, maintenance coordination, technician dispatching, or Diesel technology or similar capacity technician role; minimum High School diploma or GED required
• Experience with DMS systems, preferably Karmak and Mitchell One or similar
• Ability to deliver high levels of customer service and communication capabilities
• Proficient oral and written communication
• Knowledge/Skills/Abilities: Strong communication skills (written, verbal and phone) and customer service skills
• Experience with MS Office, emails, typing, and software navigation to generate repair estimates
• Ability to work in a fast-paced environment, under pressure, and shift priorities quickly
• Ability to perform basic arithmetic and unit conversions
• Maintains professional but friendly demeanor with strong interpersonal skills
• Demonstrates ability to interact with all levels within the organization and customers
• Excellent organizational skills with follow-through and prioritization
• Ability to handle multiple projects in a fast-paced environment

Preferred Qualifications

• Experience as an Estimator in a diesel vehicle service department or dealership environment
• Proficiency with Mitchell One or similar systems

Drug Testing

To be employed in this role, you must clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so possession, use, or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.

Compensation and Benefits

• Hourly base pay rate is $17.79 - $26.63/hour. The rate may vary based on location and candidate qualifications. Position may be eligible for additional compensation including commission and/or incentive programs.
• Health, dental, vision insurance starts DAY ONE of employment
• 401(k) matching starts after 90 days; 100% match up to 6% and an additional 2% discretionary contribution
• Paid Time Off up to 200 hours (5 weeks) based on tenure
• Tuition Assistance/Reimbursement
• Adoption/Surrogacy assistance
• Multiple ERG, diversity groups, and company paid volunteer hours
• Employee discounts on new vehicle purchases, cellphone plans, ride
• Additional paid time off for bereavement, voting, jury duty, volunteer time off, military leave, parental leave, and COVID-19 vaccination leave

Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.

Additional Information

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