Service Writer Job at Bobcat of Medina - Leppo Rents in Medina Township

When you join Leppo Rents, you’re not just starting a job — you’re joining a family. Be part of a team that values hard work, problem-solving, and giving our customers the best service in the industry. We’re looking for a motivated individual to join our Service team. If you’ve got a great attitude, strong work ethic, and a desire to learn, we’ll provide the training and tools you need to thrive!

Why You’ll Love This Role

• Monday – Friday schedule | 7:30 AM – 5:00 PM — Your weekends are yours!
• Work with equipment and a supportive, fun team.
• Be part of a company that invests in your growth with paid training and career development.
• Join a company recognized as one of the Top Workplaces year after year.

What You\'ll Do

• Serve as the main point of contact for customers bringing in equipment for service or repairs, ensuring clear and professional communication.
• Create and manage service work orders, entering accurate details into the system for tracking and billing purposes.
• Schedule and prioritize service jobs, coordinating with technicians to keep repairs moving efficiently.
• Review and verify equipment status before and after repairs to ensure quality and safety standards are met.
• Communicate repair estimates and timelines to customers, providing updates throughout the service process.
• Support the service department with parts ordering and tracking, ensuring needed parts are available for upcoming jobs.
• Maintain organized records and documentation, including service history, warranty claims, and customer communications.
• Partner with the rental team to coordinate equipment availability, minimizing downtime for customers.
• Handle billing inquiries and warranty submissions, assisting customers with questions and follow-up needs.
• Promote a safety-first culture, ensuring all repairs and shop activities align with company and OSHA standards.

What We’re Looking For

• Previous industry experience is a plus, but not required.
• Strong communication and customer service skills.
• A team player who thrives in a fast-paced, hands-on environment.
• Reliable, safety-focused, and eager to learn.

Why Join Leppo?

At Leppo Rents, we’ve been building careers since 1945. Here’s what you can expect when you join our team:

• Competitive Pay
• Quarterly & Annual Performance-Based Bonuses
• Medical, Dental, Vision, HSA & FSA Insurance
• Company-Paid Life, Disability, & Employee Assistance Program
• 401(k) with Match
• Paid Time Off + Holidays + Parental Leave + Community Time Off
• Clothing Allowance, Discounts, & Wellness Bonus
• Celebrations, Luncheons, and Milestone Recognition
• Ongoing Training & Career Growth Opportunities

Our Culture: The Leppo Way

We’re more than a workplace—we’re a team. At Leppo, we live by four simple commitments: We Will Meet Our Commitments, We Will Be Thorough, We Will Make Good Decisions, We Will Ask Questions.

Ready to put your people skills and problem-solving talents to work? Apply today and grow your career with Leppo Rents!

Equal Opportunity Employer: Leppo Rents is proud to be an Equal Opportunity Employer. We welcome applicants from all backgrounds and experiences.