VetJobs is hiring: Service Development Engineer, QSC Pro Audio - Costa Mesa, CA

Overview

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The Service Development Engineer position within the Technical Services Group at QSC is a critical role that involves participating in new product development and sustaining teams to represent service and support needs. This role is responsible for ensuring that QSC’s service and tech support teams, along with QSC’s service partners, will have proper tools and documentation to support and service new and existing hardware and software technologies produced by QSC. The technologies include loudspeaker, mixer, and amplifier platforms with corresponding software. The Service Development Engineer will monitor, track, communicate, and collaborate with all stakeholders throughout the product’s life cycle ensuring the success of the service and support teams while maintaining customer satisfaction with the product.

Responsibilities

• The Service Development Engineer participates in QSC’s product development and sustaining processes. They are required to represent service and support interests to ensure customer and user experiences meet QSC’s high standards. They are responsible for delivering service and support documentation along with training for internal and external teams on how to diagnose and repair hardware issues. Documentation includes quick troubleshooting guides, service manuals, diagnostic guidelines, and ongoing service alerts/service bulletins. The deliverables may be in written and/or video format.
• The Service Development Engineer works to sustain and improve technical product knowledge of the service group. This will include creating, updating, and maintaining all service materials within the online portals accessed by QSC’s global service partners. The Service Development Engineer will then take on the responsibility for announcing updates and perform the necessary training through in-person or virtual means when completed.
• The Service Development Engineer provides regional support to customers and channel partners to investigate reported field issues. This individual works with Tech Support, Service, QA, along with Hardware and Software Engineering teams to monitor and respond to field failure trends that develop. General phone and email support to customers and partners is an ongoing responsibility.
• The Service Development Engineer contributes to on-going team projects within the Technical Services Group. Team projects are defined as efforts that develop the capabilities of Technical Services to meet customer needs and satisfy the company's mission statement and directives.

Qualifications

• Bachelors degree (preferably Bachelor of Science in Electronics or Electrical Engineering).
• Minimum 5 years of experience in a Service Development role. Experience in a manufacturing setting preferred.
• Ability to work independently with minimal supervision and apply critical thinking and problem-solving skills.
• Strong communication and interpersonal skills; ability to work under pressure and adapt to changing priorities.
• Working knowledge of current and legacy QSC products; understanding of assembly, sub-assembly, and component repair terms and strategies; knowledge of analog and digital circuitry; familiarity with Class D amplifier topology.
• Familiarity with Audio Precision analyzers; working knowledge of high-level languages (e.g., Visual Basic or other object-oriented tools); familiarity with Oracle or similar ERP and Salesforce or similar CRM.
• Experience with data repositories (e.g., Agile) and project management tools (e.g., Jira or Confluence); proficiency in Microsoft Office (Word, Excel, PowerPoint); awareness of ISO-9001:2015.
• Bilingual (English/Spanish) is a plus.

Compensation and Benefits

The salary range for this position is $66,000 to $119,000, with placement within the range depending on experience and location. Acuity offers generous benefits including health care, dental coverage, vision plans, 401K benefits, and commissions/incentive compensation depending on role.

• Location: Costa Mesa, California
• Job Code: Manufacturing Manufacturing
• Affiliate Sponsor: Acuity Brands
• Employment type: Full-time
• Job function: Engineering and Information Technology

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