Fuel Cycle is hiring: Community Manager in Los Angeles

Overview

Fuel Cycle is seeking a Community Manager to oversee communities within their assigned vertical and book of business, serving as the primary point of contact for customer needs related to audience recruitment, engagement, rewards, and operations. The role acts as a project manager, executing audience strategies and may delegate tasks to Audience Experience Specialists. This position follows a hybrid work model and is based out of our Los Angeles HQ, with an on-site presence required 3 days/week.

Base pay

$75,000.00/yr - $85,000.00/yr

What you’ll do

• Serve as the primary point of contact for assigned customer accounts, managing day-to-day communication and intake of customer needs.
• Execute audience management plans aligned with strategies set by AX Strategists.
• Provide consultative support to customers across recruitment, rewards, incentives engagement, and operational needs.
• Manage the bulk of customer management task intake, needs and execution.

• Own project timelines and ensure the successful delivery of customer initiatives and audience programs.
• Coordinate and delegate tasks to Audience Experience Specialists as needed to support efficient execution.
• Maintain clear, proactive communication with customers and internal teams throughout project lifecycles.

• Drive development and execution of customer-defined audience experience goals.
• Own Audience Support: manage audience communications, including email and message outreach, to support engagement and satisfaction.
• Oversee the implementation of incentive programs and other engagement tactics.

• Conduct quality checks on deliverables and ensure the accuracy of audience data and profiles.
• Support smooth and consistent audience operations through diligent oversight and attention to detail.

• Assign, delegate and oversee task assignments to both onshore and offshore Specialists, ensuring alignment with project goals and timelines.
• Monitor task completion and contribute to workflow optimization.

Your success metrics

• Community Health: Recruitment, Retention, Engagement metrics (email open/click rates, incentive participation, community activity), data accuracy, and lifecycle measurements.
• Community Management / On-Time Task Completion: 100% compliance of audience experience hours, on-time completion of projects/workspaces, full utilization of contracted hours, and client satisfaction measures (CSAT/NPS).

Who you’ll work with

• Clients in Vertical, AX Team, Account Directors, Strategic Research Leads

Core skills & competencies

• Project Management: Managing timelines, delegating tasks, and delivering multiple initiatives.
• Customer Relationship Management: Maintaining consultative relationships and serving as a trusted point of contact.
• Operational Execution: Executing plans, managing details, and coordinating cross-functional workstreams.

Attributes

• Detail-Oriented, Proactive Communicator, Collaborative & Resourceful

Skills

• Audience Experience: Managing online participant spaces and fostering engagement.
• Audience Engagement Tools & Platforms: Email outreach, incentive platforms, and support channels.
• Task Delegation & Coordination, Data Accuracy & QA, Service Level Compliance.

What you’ll bring

• Education: Bachelor’s degree in a relevant field.
• Experience: 2-4 years managing audience experience or equivalent in a B2B customer-facing capacity.
• Multi-Tasking, Customer Focus, Analytical Skills, Communication, Adaptability, Problem-Solving, Empathy, Organizational Skills.

Preferred, but not required

• Experience in Microsoft Office

Benefits & Perks

Fuel Cycle offers a competitive and inclusive benefits package, including:

• Health coverage (medical, dental, vision)
• 401(k) with company match
• Equity purchase option
• Flexible work schedule
• Generous time off (15 vacation days, 7 sick days, 12 holidays, 4 floating days)
• Paid parental leave
• Monthly internet & phone stipend
• Wellness & lifestyle perks and team connection activities

Compensation overview

The starting salary range is $75,000 - $85,000. This may be accompanied by a 7% discretionary bonus and possibly an equity grant or purchase option. Total compensation will be reviewed in detail with your recruiter.

Equal opportunity

Fuel Cycle is an equal opportunity employer and complies with the Americans with Disabilities Act (ADA). We provide reasonable accommodations for qualified applicants. If you require accommodations, please contact hr@fuelcycle.com.

Location: Los Angeles, CA