Fuel Cycle is hiring: Community Manager in New York

Overview

Join to apply for the Community Manager role at Fuel Cycle.

This hybrid role is based out of our New York City office, with an on-site presence required 3 days per week.

The Community Manager oversees communities within their assigned vertical and book of business, serving as the primary point of contact for customer needs related to audience recruitment, engagement, rewards, and operations. Acting as a project manager, they execute audience strategies and may delegate tasks to Audience Experience Specialists.

About Fuel Cycle: Fuel Cycle empowers leading organizations with agile research solutions that deliver decision-ready insights — fast, flexible, and fully integrated. As a market research disruptor, our AI-powered Insights Platform is built for speed, precision, and scale. With cutting-edge tools and seamless audience connectivity, we help brands ditch the guesswork and make smarter, customer-led decisions at lightning speed.

Why work at Fuel Cycle? Join a high-growth team where curiosity is valued, ownership is encouraged, and your work drives real-world impact. Whether you’re based at our Los Angeles HQ, New York City hub, working remotely across the U.S., or part of our global team in India, you’ll help shape the future of decision intelligence for some of the world’s most iconic brands.

Key Responsibilities

• Serve as the primary point of contact for assigned customer accounts, managing day-to-day communication and intake of customer needs.
• Execute audience management plans aligned with strategies set by AX Strategists.
• Provide consultative support to customers across recruitment, rewards, incentives engagement, and operational needs.
• Manage the bulk of customer management task intake, needs, and execution.
• Own project timelines and ensure the successful delivery of customer initiatives and audience programs.
• Coordinate and delegate tasks to Audience Experience Specialists as needed to support efficient execution.
• Maintain clear, proactive communication with customers and internal teams throughout project lifecycles.
• Drive development and execution of customer-defined audience experience goals.
• Own Audience Support: manage audience communications, including email and message outreach, to support engagement and satisfaction.
• Oversee the implementation of incentive programs and other engagement tactics.
• Conduct quality checks on deliverables and ensure the accuracy of audience data and profiles.
• Support smooth and consistent audience operations through diligent oversight and attention to detail.
• Assign, delegate, and deploy task assignments to both onshore and offshore Specialists, ensuring alignment with project goals and timelines.
• Monitor task completion and contribute to workflow optimization without direct people-management responsibilities.

Qualifications

• Education: Bachelor’s degree in a relevant field.
• Experience: 2-4 years managing audience experience or an equivalent role in a B2B customer-facing capacity.
• Multi-tasking: Strong ability to manage multiple priorities with excellent prioritization.
• Customer Focus: Dedicated to high-quality customer service and deliverables.
• Analytical Skills: Proficient in data analysis and reporting.
• Communication: Excellent verbal and written communication skills.
• Adaptability and Problem-Solving: Able to handle diverse audience needs and resolve issues effectively.
• Organizational Skills: Efficiently manages multiple accounts.

Preferred, But Not Required

• Experience in Microsoft Office

Compensation & Benefits

• Base pay range: $75,000.00/yr - $85,000.00/yr
• Discretionary bonus: 7% of base compensation (OTE potential)
• Equity grant or purchase option may be included
• Comprehensive benefits: health (medical, dental, vision), 401(k) with company match, flexible work schedule, generous time off (vacation, sick days, holidays, floating holidays), parental leave, internet & phone stipend, wellness perks, and team connection perks

Equal Opportunity: Fuel Cycle is an equal opportunity employer. We value diversity, equity, and inclusion and provide reasonable accommodations during the application process. If you require accommodations, please contact hr@fuelcycle.com.

What you’ll bring

• Project Management: ability to manage timelines, delegate tasks, and deliver multiple audience initiatives
• Customer Relationship Management: strong consultative relationships and reliable point of contact
• Operational Execution: ability to manage details and coordinate cross-functional workstreams

Compensation overview notes: The compensation range represents typical starting base pay. Final base salary is determined by location, experience, and qualifications. The total compensation package may include a discretionary bonus and potential equity.