Sun Technologies is hiring: User Design Specialist in Mission

Overview

Airtable, Dovetail, Dscout, Qualtrics, Research operations, UserTesting, UX Research – End-to-End Recruitment for Research. This is a part-time, 100% remote contract position with potential for extension.

Location

• 100% Remote

Duration

up to 3 months contract with possible extension

Job Description

Pay Range: $65-$75/hr. The pay rate may differ depending on your skills, education, experience, and other qualifications.

Featured Benefits:

• Medical Insurance in compliance with the ACA.
• 401(k).
• Sick leave in compliance with applicable state, federal, and local laws.

This is a part-time position – 20 hours per week

This is a temp position expected to last 3-6 months from the start date

Must Have

• Consent and communication materials
• Develop and implement inclusive recruitment strategies
• End-to-End Recruitment for Research
• Ethical research practices and user data privacy
• Identify and implement lightweight, scalable processes
• Participant recruitment
• Recruitment and research advisory
• Research operations, UX research
• Research tools and vendor platform evaluation
• Screening conversations
• Thought partner to user researchers and service designers

Nice To Have

• Creating inclusive research frameworks and protocols
• Creative visual storytelling that brings research to life
• Mission-driven organization, public education, or nonprofit experience
• Research involving youth, families, or vulnerable population

Own End-to-End Recruitment for Research

• Lead participant recruitment for a variety of research methods (e.g., interviews, co-design, surveys, usability testing), including screening, informed consent, scheduling, and incentives
• Draft accessible, plain-language consent and communication materials in collaboration with legal and compliance teams
• Craft effective screeners and other materials to ensure inclusive and successful sessions
• Conduct initial screening conversations to ensure individuals are appropriately prepared, informed, and confident in participating in innovative research methods

Support and Advise Researchers

• Act as a thought partner to user researchers and service designers, providing guidance on recruitment, logistics, study design, and resource planning
• Develop and implement inclusive recruitment strategies, especially for underrepresented populations and beyond traditional College Board pathways
• Advise on recruitment and research practices that balance student privacy and allow for longer-term engagement with communities

Streamline and Standardize Research Ops

• Identify and implement lightweight, scalable processes that support inclusive, ethical, collaborative, and innovative research across Greenhouse teams.
• Identify gaps or friction in existing research workflows and recommend improvements
• Establish toolkits, templates, and repeatable processes for recruitment, planning, and data handling
• Advise on and implement privacy, consent, and data protection procedures aligned with legal standards (e.g., FERPA)

Lay the Groundwork for Long-Term Research Infrastructure

• Evaluate research tools and vendor platforms (e.g., scheduling, transcription, incentives) and recommend fit-for-purpose solutions
• Recommend and document sustainable practices that support equitable research at scale
• Co-design an early iteration of a research repository with Greenhouse designers, including recommended tooling and strategies for scaling and improving

Must Have (Qualifications)

• 5+ years of experience in research operations, UX research, or related program management roles
• Experience in research enablement — creating documentation, templates, and leading internal workshops around best practices
• Established experience across the research lifecycle, including recruiting participants, managing a participant panel, and training teams on how to match participants to studies
• Experience supporting qualitative and quantitative research methods across multiple teams with distinct products and user needs
• Experience supporting data collection and analysis: taking notes on qualitative studies, preparing data for analysis
• Experience working with tools such as Airtable, Dovetail, Qualtrics, UserTesting, Dscout, or similar; support working within their limitations or drive decisions on best tools to meet teams’ needs
• Strong project management and systems design skills; ability to build processes that scale
• Excellent organizational, collaboration, and communication skills
• A creative, proactive, entrepreneurial mindset—comfortable bringing new ideas and strategies to improve our research practice
• Deep respect for ethical research practices and user data privacy
• Ability to work in a fast-paced, ambiguous environment with shifting priorities

Nice to Have

• Experience working in or with mission-driven organizations, public education, or nonprofits
• Experience supporting research involving youth, families, or vulnerable populations
• Experience creating inclusive research frameworks and protocols
• Experience with or demonstrated interest in creative visual storytelling that brings research to life