Community Manager, Onsite Job at Associated Asset Management (AAM) in Surprise

Overview

Community Manager, Onsite at Associated Asset Management (AAM). Primarily responsible for providing community management and effective customer service to designated communities/homeowners through in-depth knowledge of Covenants, Conditions & Restrictions (CC&Rs) and contracts.

Position Responsibilities

• In conjunction with the Board of Directors, manage the business of the association to maintain property values, foster positive owner/resident relations and quality of life for all Association members.
• Utilize leadership and interpersonal skills to develop a strong working relationship with community board members, committee members and owners.
• Recommend and implement procedures to ensure compliance with federal, state and local laws regarding community association management and ensure compliance with state disclosure requirements for resale buyers.
• Perform community tours as required in alignment with governing documents and AAM’s management contract; track non-compliance issues and send appropriate notices following established fine and collection policies.
• Manage the Compliance Coordinator responsible for architectural control to ensure compliance with Design Guidelines and policies for Design Review; communicate with owners regarding compliance matters.
• Plan, organize and assist the Board in conducting Board and annual membership meetings; prepare board packages and provide required notification of meetings.
• Review monthly financials and submit accounts payable to the management company.
• Establish, draft, execute and supervise the community annual budget; manage capital improvements; review monthly financial statements; prepare variance reporting; monitor accounts payable and delinquent accounts; approve and code all vendor invoices.
• Secure competitive contract bids, present comparative bid reviews, supervise and ensure compliance of all contract terms; oversee community and contractor liability insurance requirements.
• Interview, hire and train employees as needed; coach AAM employees regarding performance and expectations; terminate employment relationships when required.
• Provide general supervision of on-site association staff, chair staff meetings, and coordinate management activities.
• Review incident reports and implement timely solutions accordingly.
• Performs other related duties as directed.

Knowledge, Skills And Abilities

• Excellent interpersonal skills: outgoing, communicative, socially oriented, poised, effective in groups, articulate, persuasive in expression, strong public speaker.
• Time management: ability to handle multiple tasks, establish priorities and meet deadlines.
• High attention to detail.
• Facilities management skills and experience.
• Experience working with HOAs or other entities involving knowledge and enforcement of Governing Documents.
• Ability to provide community management and customer service with in-depth knowledge of CC&Rs and management of contracts.
• Ability to function efficiently in a high-volume, fast-paced environment.
• Proficiency with computer programs and company database systems, including Microsoft Office, internet and e-mail.
• Ability to interact positively with staff and residents at all levels; ability to work collaboratively across departments.

Preferred Qualifications

• Three (3) years of experience as an On-site Community Manager within a large Master Planned Association.

Physical Demands & Work Environment

• Sitting at a workstation using a computer and other office equipment.
• Walking and/or driving throughout the community as needed for inspecting common areas per management contract and HOA matters.
• Capable of working evenings and weekends as necessary.
• Sitting and standing for moderate periods of time.