Content Moderation Specialist Job at Snapchat in Los Angeles

Overview

Snap Inc is a technology company. We believe the camera presents the greatest opportunity to improve the way people live and communicate. Snap contributes to human progress by empowering people to express themselves, live in the moment, learn about the world, and have fun together. Snap Inc’s three core products are Snapchat, Lens Studio, and its AR glasses, Spectacles.

The Content Moderation team at Snap is part of our Customer and Review Operations organization, dedicated to ensuring the safety of our Snapchat community and the integrity of the platform. As a member of the team, you will help ensure that all public facing content on Spotlight or Discover aligns with our Community Guidelines, Recommendation Guidelines, Terms of Service, and product-specific policies. Our team collaborates closely with our Policy, Product, Engineering, and Content partners to ensure Snapchatters have a safe and engaging experience on the platform.

We are looking for an enthusiastic Content Moderation Specialist to join our team. This role will work closely with Review Operations, Policy, and Product teams to assess moderation efficiency and efficacy through data analysis, quality testing, and trends observation. It will also support content moderation, cross-functional questions, and project-based work.

What you’ll do

• Review content submissions to ensure they abide by our community guidelines, recommendation guidelines and other product-based requirements and policies
• Drive quality management activities and conduct regular quality audits
• Act as the team\'s first point of contact for operational data inquiries. Independently leverage dashboards and reporting tools (e.g., Looker, Grafana) to monitor team performance, content trends, and policy enforcement effectiveness
• Generate and present routine reports on key operational metrics, escalating significant findings and providing initial analysis to leadership and cross-functional partners
• Project manage key moderation and product initiatives with tight deadlines and shifting priorities
• Identify and escalate new issues and trends
• Serve as a consultative partner with our vendor team on policy, quality and operational matters
• Advise Snap teams on current and trending content while taking into account cultural and regional nuances

Knowledge, skills and abilities

• Excellent writing and verbal communication skills
• Strong analytical and problem-solving skills, including working with large data sets to solve business problems, and providing practical business insights via data visualization software (Google Sheets, Looker, Grafana, etc.)
• Proficiency in leveraging data visualization software (e.g., Looker, Tableau) to interpret data and communicate insights
• Beginner to intermediate SQL skills: ability to write queries to pull and filter data, using functions like WHERE, GROUP BY, and JOIN
• Ability to prioritize tasks and work independently with minimal oversight
• Great judgment and ability to problem-solve, both independently and with peers
• Experience managing multiple global projects and cross-functional stakeholders
• Excellent data analytics skills to drive problem-solving, decision-making and reporting
• Passion for Snapchat, content, and online safety

Minimum qualifications

• Bachelor’s degree or equivalent work experience
• Flexible work-hours: full-time and weekends as needed

Preferred qualifications

• Additional language skills are a plus
• 1+ year of experience with data visualization tools such as Looker, Tableau
• Experience in content moderation, operations/programme management, product or related role
• Experience in online safety related disciplines at a technology company
• Experience with JIRA or similar issue tracking software

If you have a disability or special need that requires accommodation, please provide information.

"Default Together" Policy at Snap: we believe that being together in person helps us build our culture faster, reinforce our values, and serve our community, customers and partners better through dynamic collaboration. We practice a “default together” approach and expect our team members to work in an office 4+ days per week.

We are an Equal Opportunity Employer and will consider qualified applicants with criminal histories in a manner consistent with applicable law. Snap is proud to be an equal opportunity employer, committed to employment opportunities regardless of race, religious creed, color, national origin, ancestry, physical or mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, pregnancy, childbirth and breastfeeding, age, sexual orientation, military or veteran status, or other protected classifications, in accordance with applicable federal, state, and local laws. EOE, including disability/vets.

We are an Equal Opportunity Employer and will consider qualified applicants with criminal histories in a manner consistent with applicable law (e.g., San Francisco Fair Chance Ordinance and Los Angeles Fair Chance Initiative for Hiring, where applicable).

Our Benefits: Snap Inc. offers benefits to support your well-being, including paid parental leave, comprehensive medical coverage, emotional and mental health support programs, and compensation packages that align with Snap’s long-term success.

Compensation

In the United States, work locations are assigned a pay zone which determines the salary range for the position. The starting pay will be based on job-related skills, experience, qualifications, work location, and market conditions. The starting pay may be negotiable within the salary range for the position. Zone-specific ranges are listed below.

Zone A (CA, WA, NYC): $73,000-$109,000 annually.

Zone B: $69,000-$104,000 annually.

Zone C: $62,000-$93,000 annually.

This position is eligible for equity in the form of RSUs.