Snap Inc. is hiring: Content Moderation Specialist in Los Angeles

Overview

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Snap Inc is a technology company. We believe the camera presents the greatest opportunity to improve the way people live and communicate. Snap contributes to human progress by empowering people to express themselves, live in the moment, learn about the world, and have fun together. The Company’s three core products are Snapchat, a visual messaging app that enhances your relationships with friends, family, and the world; Lens Studio, an augmented reality platform that powers AR across Snapchat and other services; and its AR glasses, Spectacles.

The Content Moderation team at Snap is part of our Customer and Review Operations organization, which is dedicated to ensuring the safety of our Snapchat community and integrity of the platform. As a member of the team, you will play a vital role in ensuring that all public facing content, whether on Spotlight or Discover, aligns with our Community Guidelines, Recommendation Guidelines, Terms of Service and product-specific policies. Our team collaborates closely with our Policy, Product, Engineering, and Content partners to ensure Snapchatters have a safe and engaging experience on the platform. We are looking for an enthusiast Content Moderation Specialist to join our team! This position will work closely with Review Operations, Policy, and Product teams to help assess moderation efficiency and efficacy through data analysis, quality testing, and trends observation. This role will also help with content moderation, cross-functional questions, and project based work.

What you’ll do

• Review content submissions to ensure they abide by our community guidelines, recommendation guidelines and other product based requirements and policies
• Drive quality management activities and conduct regular quality audits
• Act as the team's first point of contact for operational data inquiries. Independently leverage dashboards and reporting tools (e.g., Looker, Grafana) to monitor team performance, content trends, and policy enforcement effectiveness.
• Generate and present routine reports on key operational metrics, escalating significant findings and providing initial analysis to leadership and cross-functional partners.
• Project manage key moderation and product initiatives with tight deadlines and shifting priorities
• Identify and escalate new issues and trends
• Serve as a consultative partner with our vendor team on policy, quality and operational matters
• Advise Snap teams on current and trending content while taking into account cultural and regional nuances

Knowledge, skills and abilities

• Excellent writing and verbal communication skills
• Strong analytical and problem-solving skills, including working with large data sets to solve business problems, and providing practical business insights via data visualization software (Google Sheets, Looker, Grafana, etc.)
• Proficiency in leveraging data visualization software (e.g., Looker, Tableau) to interpret data and communicate insights.
• Beginner to Intermediate SQL skills: Ability to write queries to pull and filter data, using functions like WHERE, GROUP BY, and JOIN.
• Ability to prioritize tasks and work independently with minimal oversight
• Great judgment and ability to problem-solve, both independently and with peers
• Experience managing multiple global projects and cross-functional stakeholders
• Excellent data analytics skills to drive problem-solving, decision-making and reporting
• Passion for Snapchat, content, and online safety

Minimum qualifications

• Bachelor’s degree or equivalent work experience
• Flexible work-hours: full-time and weekends as needed

Preferred qualifications

• Additional language skills are a plus
• 1+ year of experience with data visualization tools such as Looker, Tableau
• Experience in content moderation, operations/programme management, product or related role
• Experience in online safety related disciplines at a technology company
• Experience with JIRA or similar issue tracking software

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