Senior Content Development Administrator Job at Pearson in Annapolis

Senior Content Development Administrator Apply for the Senior Content Development Administrator role at Pearson. Overview Senior Content Development Administrator responsible for guiding and supervising scoring directors, ensuring consistent application of customers’ scoring decisions, and contributing to content and project management across scoring teams. Responsibilities Works with the project manager to complete quality management plans, rangefinding plans, and other project documentation as required. Plan content hours for assigned projects and identify potential scoring directors from the pool of scoring supervisors. Train, coach, and develop scoring directors and supervisors for future content roles; conduct interventions as needed. Provide timely feedback via Scoring Director Feedback Forms to scoring directors and managers. Collaborate with scoring directors to create online training modules; review training sets and annotations to ensure quality. Ensure proper documentation, sign-off, and archival of all scoring decisions and final training materials. Guide scoring directors in completing project item evaluations and review them prior to customer submission. Monitor reports across grades and items to verify quality and on-time project completion; address quality issues and communicate plans to content and project managers. Obtain, analyze, and report on strengths and weaknesses of scoring performance; perform root-cause analysis and implement improvements as necessary. Attend project status and customer meetings; act as primary customer contact for content-related communication. May perform as scoring director when necessary and mentor or advise other projects’ content staff. May review and edit work of other projects’ content staff; may assist in project-specific budget/cost estimates. Ensure quality records are archived in accordance with Control of Records. Provide support for new bids and proposals by analyzing requirements and providing insight on time and cost for content-related activities. Undertake additional duties as assigned within the scope of the role. Qualifications Required Bachelor’s degree Excellent internal and external customer service skills Excellent communication and interpersonal skills (including phone skills for distributed projects and meetings) Excellent writing skills for scorer training and coaching content staff on annotations, scoring decisions, and documentation Strong content-specific knowledge with ability to develop, coach, and provide feedback to content staff Understanding of scoring concepts (frequency distribution, validity, calibration, industry terminology) and ability to apply to scoring situations Strong computer skills (Microsoft Office, Google tools) and ability to juggle multiple applications Ability to supervise large groups Strong initiative, organizational and leadership skills; ability to prioritize, multi-task, and make decisions under tight deadlines Ability to maintain a confidential work environment Preferred Two (2) years of experience as a Scoring Director or five (5) years as Scoring Supervisor in open-ended scoring (preferred) Background/experience in educational measurement and knowledge of scoring industry practices Experience directing regional and distributed supervisors and scoring directors Strong working knowledge of Scoring System reports, data management, and driving scoring management decisions Advanced degree (Education, English, Mathematics, Science, or Language) Teaching experience in grades K-12 Education and Knowledge Bachelor’s degree (Required) Additional qualifications as listed above in the Qualifications section Working Conditions Office environment; may work in warehouse conditions on occasion Ability to travel and work evening and/or weekend shifts as necessary Compensation and Benefits The pay range for this role is $28.10 per hour. This position is not bonus eligible. Information on benefits offered is available here. About Pearson Pearson is an Equal Opportunity Employer and a member of E-Verify. Employment decisions are based on qualifications, merit and business need. Qualified applicants will receive consideration without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act. If you require accommodations, contact TalentExperienceGlobalTeam@grp.pearson.com. Job: Evaluation Job Family: LEARNING & CONTENT_DELIVERY Organization: Assessment & Qualifications Schedule: FULL_TIME Workplace Type: Remote Req ID: 21181 #J-18808-Ljbffr