lululemon is hiring: Guest Experience Lead | Fashion Centre at Pentagon City Pop

Overview

lululemon is seeking a Guest Experience Lead for the Fashion Centre at Pentagon City Pop Up. The role participates in store leadership and focuses on delivering an exceptional guest experience and contributing to store performance.

Job Summary

The Guest Experience Lead is responsible for ensuring all guests receive a quality in-store experience. They provide technical product education to articulate the value of our product and brand, and act as part of the store leadership team to drive store performance on the floor through guest experience and achievement of daily sales targets. The Guest Experience Lead supports team member performance evaluations, recommending store hiring decisions, and acts as Supervisor on Duty when leading the floor.

Core Responsibilities Of The Job

• Bring the lululemon guest experience framework to life, leading from the floor to establish an exceptional and inclusive guest experience.
• Continuously assess the level of guest connection and technical product education, ensuring every guest receives technical product education and providing assistance when needed.
• Move dynamically and lead from the floor as the Supervisor on Duty to assess and fulfill the needs of the business, team, and guests.
• Conduct preparation activities to ensure in-store readiness for guests and maintain operational excellence of the store throughout shift.
• Open and close the store in accordance with opening and closing procedures.
• Review and interpret daily business data and metrics to track progress toward sales goals and motivate the team.
• Participate in the store’s hiring process, including recruitment, selection, onboarding, and training.
• Address team member performance and support ongoing learning and development with feedback, coaching, demonstrations, and hands-on experiences.
• Contribute to a respectful and inclusive team by establishing supportive working relationships and engaging with team members to create a positive environment.

Job Requirements

• Must be legally authorized to work in the country in which the store is located
• Must have the ability to travel to assigned store with reliable transportation methods

Schedule/Availability

• Work schedule can vary based on store needs
• Shifts are typically mornings, afternoons, evenings, weekends, and holidays
• During peak times or special events, schedules may include early mornings or late nights

Experience

• 1 year retail or customer experience (e.g., guest resolution, navigating difficult conversations)
• Some experience in leading, mentoring, or delegating with others

Job Assets (nice to have)

• Education: High school diploma/GED/equivalent, or above
• Experience: 1 year of retail/sales leadership experience (supervisor or people management not necessary; examples include guiding delegated tasks or mentoring peers)
• For experiential stores with food/beverage service: Food safety and/or liquor service certification

What We Look For

• Inclusion & Diversity: Creates/supports an inclusive environment
• Integrity: Honest, fair, and ethical behavior
• Guest Experience: Delivers an inclusive, high-caliber guest experience through the team
• Leadership: Willing and able to lead, inspire, develop, and direct others
• Collaboration and Teamwork: Works productively with others to achieve goals
• Decision Making/Problem Solving: Uses logic to evaluate alternatives and make timely decisions
• Adaptability/Agility: Navigates change and fast-paced environments
• Interactive Communication: Communicates effectively with others

Work Context

• Work involves moving through the store with bright lights and loud music
• Team-based environment; may work with computer or other devices
• Occasional lifting of boxes up to 30 lbs (13.6 kg)

Compensation & Benefits Package

Base Pay Range: $24.00 - $27.61/hour (subject to minimum wage by location)

Target Bonus: $2.00/hour

Total Target Base Pay Range: $26.00 - $29.61/hour

lululemon’s compensation offerings are pay-for-performance and vary by market location, knowledge, skills, experience, and internal equity. Eligible employees may participate in a competitive bonus program.

Other benefits may include health and dental coverage, paid time off, retirement plan matching, employee discounts, fitness & yoga classes, parenthood support, development courses, and leadership programs. Eligibility requirements apply.

Seniorirty level

• Mid-Senior level

Employment type

• Full-time

Job function

• Other
• Industries: Retail