UX/CX Customer Experience Strategist (Web Designer) Job at A TEK, Inc. in Bethes

UX/CX Customer Experience Strategist (Web Designer)

Location: Bethesda, Maryland, United States

Overview
We are seeking a UX/CX Strategist (Web Designer) to enhance the user and customer experience across our client’s products and services. The role requires a creative, data-driven professional who can improve interface design, user satisfaction, and task completion rates. The Web Designer will collaborate with the project team, researchers, scientists, and administrative staff to safeguard and improve the nation’s health.

Position Summary
A-TEK is seeking a UX/CX Strategist (Web Designer). The UX/CX Strategist is responsible for enhancing the user and customer experience across our client’s products and services. The role demands a creative, data-driven professional who is adept at improving interface design, user satisfaction, and task completion rates. The Web Designer will work in close partnership with the project team, researchers, scientists, and administrative staff focused on safeguarding and improving the nation’s health.

Key Responsibilities

• Conduct UX research including journey mapping and prototype testing.
• Analyze customer data and behavior to inform design.
• Collaborate with stakeholders, the project team and Product/Service Owners to achieve product goals.
• Develop rapid prototypes and interface specifications.
• Apply human–computer interaction (HCI) best practices and AI-enabled interaction models.

Required Qualifications

• Minimum 6 years of experience in UX/CX strategy and design.
• Expertise in GUI layout, screen functionality evaluation, and user satisfaction studies.
• Bachelor’s degree in Computer Science, Graphic Design, Customer Experience, or related discipline.
• UX or Customer Experience Certificate with 15 credit hours of relevant coursework.
• Certification in Human-Centered Design (e.g., NN/g UX Certification, HFI CUA).
• Proficiency in modern UX tools such as Figma, Sketch, Adobe XD, and InVision.
• Working knowledge of HTML, CSS, and responsive design frameworks.

Preferred Qualifications

• Demonstrated experience in designing federal health IT interfaces (e.g., NIH, HHS, VA), ensuring accessibility and compliance with Section 508, HIPAA, and HITECH.
• Experience conducting usability testing and applying WCAG guidelines to optimize digital health experiences.

Compensation
The salary range for this position is $100,000 to $135,000, commensurate with experience.

Equal Employment Opportunity
A-TEK, Inc. is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, or veteran status.

On-site Location
This position is on-site in the Rockville/Bethesda, MD area. On-site work is required.

Application Information
Accepted file types: pdf, doc, docx, txt, rtf

The voluntary self-identification and related information
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