Primary Skills: Service Design – Expert, Service Blueprinting & Journey Mapping – Expert, UX/UI Design – Advanced, Systems Thinking – Advanced, Research Synthesis & Prototyping – Advanced Duration: 6 Months (Possible Extension or Conversion to FTE) Contract Type: W2 Only Location: (#Hybrid) – 3 Days Onsite (San Diego or Bay Area, CA preferred; Broader CA candidates considered) Pay Rate: $65–70/hr on W2 basis #LP JOB SUMMARY: We are seeking a Senior/Staff Service Designer to join our team, supporting high-touch, mid-market service experiences across physical and digital ecosystems. The ideal candidate will lead end-to-end service design initiatives — from blueprinting and journey mapping to cross-functional alignment and process optimization — ensuring seamless customer onboarding, training, and migration experiences. This role blends design craft, systems thinking, and facilitation to transform service delivery and enhance customer success. JOB REQUIREMENTS: Lead the scoping, planning, and delivery of large-scale service design projects, ensuring alignment with strategic business goals Design and iterate on comprehensive service blueprints and customer journey maps that consider both micro and macro perspectives Identify common patterns and behaviors across services, using this information to create durable and reusable solutions Employ strategic thinking to define a vision and horizons for projects, connecting tactical execution to broader business objectives Foster strong cross-functional relationships with the research and design teams and other units such product management and service delivery Champion the use of service design methodologies, embedding best practices, and adapting new methods for continuous improvement Contribute to our community of practice, helping junior service designers grow professionally and ensuring high-quality execution across projects MUST-HAVE SKILLS: Minimum of 5 years of professional experience in service design, customer research, product design, or a closely related field, or equivalent practical experience. Bachelor’s or higher degree in Design, HCI, or related field, or equivalent practical experience A compelling portfolio that demonstrates expertise in designing scalable and effective service experiences Demonstrable experience with design thinking/human-centered design principles and methodologies Strong ability to lead end-to-end service design processes, including customer research, alignment workshops, and experience mapping Ability to facilitate workshops and co-creation sessions effectively, tailoring the facilitation style to a variety of audiences and needs Experience in managing multiple priorities, objectives, and stakeholders, with a proven track record in strategic project delivery Excellent leadership, communication, and presentation skills, with the ability to clearly articulate service design vision and strategies Proficiency in design and prototyping tools such as Figma and collaboration tools like Miro, Mural, or Figjam Comfortable working in a fast-paced, multi-faceted environment, able to keep track of multiple projects, and manage time efficiently PREFERRED QUALIFICATIONS: A solid understanding of the software development lifecycle and project management principles Experience designing for mid-market or enterprise business and workforce management solutions across multiple products and services Experience with prompting and using AI capabilities to accelerate aspects of work ABOUT AKRAYA Akraya is an award-winning IT staffing firm consistently recognized for our commitment to excellence and a thriving work environment. Most recently, we were recognized Inc's Best Workplaces 2024 and Silicon Valley's Best Places to Work by the San Francisco Business Journal (2024) and Glassdoor's Best Places to Work (2023 & 2022)! Industry Leaders in IT Staffing As staffing solutions providers for Fortune 100 companies, Akraya's industry recognitions solidify our leadership position in the IT staffing space. We don't just connect you with great jobs, we connect you with a workplace that inspires! Join Akraya Today! Let us lead you to your dream career and experience the Akraya difference. Browse our open positions and join our team!
Akraya