Stronghold is hiring: Crypto Community Manager in San Francisco

Stronghold is a fintech infrastructure company reimagining how money moves—securely, transparently, and with next-gen compliance at its core. We provide developer-friendly APIs that power fast, secure pay-by-bank and embedded payments. Our SHx token brings a new layer of utility to our ecosystem, supporting merchant rewards, governance, and decentralized financing.

We're also an AI-forward company. At Stronghold, AI isn't a buzzword—it's foundational. We integrate AI tools and workflows into every department, from product development and engineering, to finance, marketing, compliance, and operations. AI accelerates our decision-making, enhances our customer experience, and enables every team member to operate at a higher level of efficiency and creativity.

Headquartered in the San Francisco Bay Area with deep roots in New Zealand, we operate with a global mindset and local grit. We’re a diverse team of technologists, operators, and industry experts driven by curiosity and impact. At Stronghold, we value speed over red tape, substance over flash, and innovation without ego.

Our core values: Be Self-Aware, Have Good Judgment, Be Curious, Seek Innovation, Communicate Clearly, Make a High Impact, Be Bold, Be Selfless, Be Accountable, Be Honest, and Show Grit.

About the Company

Named a Forbes Fintech 50, Stronghold’s mission is to improve financial access by powering innovative payment and financial services solutions through our open APIs. We’ve been going deep to lay the underlying rails for modern payments and reach all customers with secure, transparent ways to move money. We are seeking team players who can evolve with the company as we scale and add new products. We are a team of technologists and industry experts who take a data-driven and innovative approach to solving problems. We power possibilities for our customers by bringing the best talent together in an open and collaborative work environment that rewards curiosity and grit.

Stronghold is proud of its SF Bay Area and New Zealand roots and strives to build a diverse team to serve our ecosystem better while staying true to our core values. Our core values are to Be Self Aware, Have Good Judgment, Be Curious, Seek Innovation, Excellent Communication, High Impact, Be Bold, Be Selfless, Be Accountable, Be Honest, and Show Grit.

About the Role

As the Community Manager for SHx, you will serve as the primary face and voice of our token community, focused on building meaningful relationships, developing long-term engagement strategies, and representing SHx at events and conferences. You will own the entire community function — from planning activations to facilitating user feedback loops — with the goal of strengthening the SHx ecosystem across Discord, Twitter/X, and Telegram.

This role reports to the CEO and collaborates closely with our Marketing Associate, Content Producer, and Product Marketing teammates.

What You'll Do

• Own and lead SHx’s community strategy, growth, and engagement across key platforms.
• Respond to community inquiries and feedback with empathy and accuracy.
• Represent SHx at industry meetups, events, and conferences.
• Design and host virtual events like AMAs, webinars, and token updates.
• Work closely with marketing and product to surface community insights.
• Create updates and high-signal messaging tailored to SHx token holders and advocates.
• Track engagement, sentiment, and report on community health to leadership.
• Provide regular reports to leadership on community growth, engagement, and sentiment

What We're Looking For

• 7+ years of experience in community management or a similar role, preferably in blockchain, fintech, or tech startups.
• Demonstrated success in building and managing online communities.
• Exceptional written and verbal communication skills.
• Proficiency in social media platforms, community management tools, and analytics software.
• Strong organizational skills and ability to juggle multiple projects.
• Must be proficient in prompting AI tools like ChatGPT and/or Claude
• Familiarity with cryptocurrency, blockchain technology, and SHx is a strong plus. A deep understanding of online communities and the ability to navigate the complexities of community dynamics.
• Passion for building inclusive, engaged, and vibrant communities. A proactive, problem-solving approach with an ability to adapt to fast-changing environments. Must have the ability to remain professional and enthusiastic in the face of potential confrontation.

As an equal opportunity employer, Stronghold does not discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, marital status, religion, national origin, ancestry, age, disability, military or veteran status, genetic information or any other basis protected by applicable federal, state, or local laws.

Authorized to work in the United States (required)

No visa sponsorship available at this time

As an equal opportunity employer, Stronghold does not discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, marital status, religion, national origin, ancestry, age, disability, military or veteran status, genetic information or any other basis protected by applicable federal, state, or local laws.

Authorized to work in the United States (required)

No visa sponsorship available at this time

Compensation Range: $100K - $165K

In Summary: As the Community Manager for SHx, you will serve as the primary face and voice of our token community, focused on building meaningful relationships, developing long-term engagement strategies . You will own the entire community function — from planning activations to facilitating user feedback loops — with the goal of strengthening the SHx ecosystem across Discord, Twitter/X, and Telegram . The role reports to the CEO and collaborates closely with our Marketing Associate, Content Producer, and Product Marketing teammates . En Español: Stronghold es una empresa de infraestructura fintech que reimagina cómo se mueve el dinero con seguridad, transparencia y cumplimiento de la próxima generación en su núcleo. Proporcionamos APIs amigables para desarrolladores que impulsan pagos rápidos, seguros por banco y integrados. Nuestro token SHx aporta una nueva capa de utilidad a nuestro ecosistema, apoyando recompensas comerciales, gobernanza y financiamiento descentralizado. También somos una compañía avanzada en inteligencia artificial. En Stronghold, AI no es un buzzword fundamental. Integramos herramientas y flujos de trabajo de IA en todos los departamentos, desde desarrollo e ingeniería hasta finanzas, marketing, cumplimientos y operaciones. Hemos estado profundizando para establecer las vías subyacentes de los pagos modernos y llegar a todos los clientes con formas seguras y transparentes de mover dinero. Estamos buscando jugadores del equipo que puedan evolucionar con la compañía mientras ampliamos y añadimos nuevos productos. Somos un equipo de tecnólogos y expertos de la industria que adoptan un enfoque basado en datos e innovador para resolver problemas. Impulsamos posibilidades para nuestros clientes al reunir a los mejores talentos en un entorno de trabajo abierto y colaborativo que recompensa la curiosidad y el coraje. Stronghold se enorgullece de sus raíces en SF Bay Area y Nueva Zelanda y se esfuerza por construir un equipo diverso para servir mejor nuestro ecosistema manteniéndose fiel a nuestros valores fundamentales. Nuestros valores centrales son ser consciente, tener buen juicio sobre sí mismo, ser curioso, buscar innovación, una excelente comunicación, alto impacto, ser honesto, ser responsable, administrador responsable, Rox and Show. El objetivo principal de este proyecto es fortalecer las relaciones entre los usuarios y nuestra comunidad, así como desarrollar estrategias de marketing de contenidos, crear asociaciones y colaboraciones con nuestras propias compañías y redes sociales. Responder a las consultas y comentarios de la comunidad con empatía y precisión. Representar SHx en reuniones, eventos y conferencias de la industria. Diseñar y organizar eventos virtuales como AMAs, webinars y actualizaciones de tokens. Trabajar estrechamente con el marketing y producto para obtener conocimientos comunitarios. Crear actualización y mensajerías de alta señal adaptadas a los titulares y defensores de token SHx. Seguir el compromiso, sentimiento e informar sobre la salud de la Comunidad al liderazgo. Proporcionar informes regulares al lideraje sobre crecimiento comunitario, emoción y sentimiento Lo que buscamos Forge más de 7 años de experiencia en gestión comunitaria o un papel similar, preferiblemente en blockchain, fintech o startups tecnológicas. Demonstró éxito en la construcción rápida y administración de comunidades. Habilidades profesionales de comunicación. Plataformas sociales escritas, criptomonedas y sistemas de intercambio de información, así como una capacidad sólida para desarrollar habilidad para gestionar y manejar complejas redes sociales, desarrollo de tecnologías digitales y conectividad social, comprendiendo las herramientas de interacción electrónica y la tecnología A/A. Como empleador de igualdad de oportunidades, Stronghold no discrimina a ningún solicitante o empleado en función de raza, color, sexo, orientación sexual, identidad de género, estado civil, religión, origen nacional, ascendencia, edad, discapacidad, estatus militar o veterano, información genética u otra base protegida por las leyes federales, estatales o locales aplicables.