Hotel Intern, The Publisher Hotel, Fredericksburg VA Job at Hotel Equities in Fr

Greenwood Hospitality & Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Hotel Intern for The Publisher Hotel in Fredericksburg, Virginia

Job Purpose:

This position is to learn hotel duties to prepare for hotel or business management.

Accounting:

• Assists in all areas of the financial department, including accounts receivable, accounts payable, audit,

payroll, and general accounting.

• Assists with the preparation of month-end financial statements.

• Expand knowledge of point of sale and property management system to help research transactions

as needed.

• Count banks, prepare cash drops, total all other charges.

• Ability to learn how to effectively deal with and resolve conflict situations, such as disputes over

Billing.

HR

• Maintains confidential personnel files and personnel actions.

• Prepares job postings

• Maintain records and compile statistical reports concerning personnel‐related data such as hires,

transfers, performance appraisals, and absenteeism.

• Ensures completion of new hire paperwork.

• Performing day‐to‐day administrative tasks such as maintaining information files and processing

Paperwork.

Front Desk

• Reviewing team member schedule and occupancy projections.

• Oversees and participates in prompt and courteous guest check‐in and check‐out.

• Addresses questions or problems pertaining to Hotel rooms and rates.

• Ensures customer mail and messages are delivered promptly by overseeing mail and message

delivery.

• Promotes guest participation in guest satisfaction surveys and guides guest service

representatives to do the same.

Housekeeping Supervisor:

• Ensures that all rooms have been cleaned by checking room attendants' worksheets at the end of the

day – notifies front desk accordingly

• Inspects all check out/stay over rooms after they are made up to ensure they are cleaned to

Company standards.

• Keeps record of room checkouts/stay overs, submits records to housekeeping every day

• Monitors quality of rooms by conducting and documenting inspections of cleaned rooms

• Prepares maintenance work orders in regard to replacement or repair of furniture, fixtures, etc.

• Ensures completion by following through on orders

• Coordinates cleaning of guestrooms for proper prioritization of customer requests; VIP rooms,

check out rooms, expected check-out rooms, etc

Qualifications and Requirements:

High School diploma /Secondary qualification or equivalent.

Experience with Marriott, Hilton, IHG, Wyndham or Hyatt processes and standards.

This job requires the ability to perform the following:

• Basic mathematic skills, including counting, arithmetic and basic algebra.

• Ability to communicate clearly both verbally and in writing.

• Inside with protection from weather but not necessarily changes in temperature.

• Ability to remain calm under stress. Fast-paced work area with considerable noise and frequent

interruptions. Work area may be confining.

• Must be able to operate office machines with a high degree of speed and accuracy.

• Ability to communicate using touch-tone phones, written material and speech.

• Ability to read and understand the English language as pertains to write such as reports, dockets and

instructions.

• OSHA laws require the use of personal protective equipment (PPE) when performing work duties that

have the potential of risk to your health or safety

• Proof of authorization / eligibility to work in the United States

• Ability to obtain any government required licenses or certificates

Other:

• Being passionate about people and service.

• Strong communication skills are essential when interacting with guests and employees.

• Reading and writing abilities are used often when completing paperwork, logging issues/complaints/requests/ information updates, etc.

• Basic math skills are used frequently when handling cash or credit.

• Problem-solving, reasoning, motivating, and training abilities are often used.

• Have the ability to work a flexible schedule including nights, weekends and/or holidays

Amazing Benefits At A Glance:

• Same-day pay available

• Career Growth Opportunities/ Manager Training Program

• Reduced Room Rates throughout the portfolio

• Employee assistance program

• Employee discount

• Referral program