Massachusetts Staffing
Training Specialist/Instructional Design
Massachusetts Staffing, Hyannis, Massachusetts, us, 02601
Training Specialist/Instructional Designer III
The Training Specialist/Instructional Designer III designs, develops, and/or delivers/facilitates complete learning interventions using the ADDIE process, as well as current learning theory and best practices, for customer service and sales skills, new system rollouts, system enhancements, new bank products, new rules & regulations, and compliance. Essential Job Functions & Responsibilities: Conduct analysis, design, develop, implement, evaluate, and maintain web-based, instructor-led, and hybrid training, as well as job aids. Lead, support, or be a one-person team on training projects ranging from building singular--just-in-time--modules to overhauling complete curricula. Conduct various analyses to determine if training is needed and, if so, to define the target audience, learning objectives, and measurements required for a successful learning intervention. Design and develop high quality, interactive, and engaging courseware. Design and develop clear and concise procedures and basic knowledge management assets. Lead lessons learned sessions, and apply learnings to process improvement designed to increase quality or efficiency of the Learning & Development Team and its members. Deliver/facilitate instructor-led courseware and workshops, serving as the primary or backup facilitator for new hires, as well as lead on targeted special assignments for specific audiences. Time in 1a, 1b, or some combination of the two: 50-75% Qualifications: Education & Certifications: BA/BS required, ideally in Business, Finance, Training, English, Communications, Instructional Design, or Education. Master's degree preferred. Knowledge, Skills & Abilities: Minimum of four years of relevant work experience; or equivalent combination of education and experience to include at least six years in sales, customer service, consumer lending, computer systems, and coaching others in a financial services organization. The Training Specialist/Instructional Designer III should be able to do the following with light coaching and/or supervision & guidance: Apply best practices in adult learning theory in the design of web-based and instructor-led training. Conduct analyses using multiple data collection methodologies. Design and create well-structured and engaging instructional materials. Write print materials. Write online materials. Create well-designed online training screens and interactions. Collaborate with other designers to create engaging training interventions. Apply best practices in the facilitation of classroom instruction. Manage time effectively across one or two projects and tasks. Build effective relationships with subject matter experts, top performers, and managers across multiple levels within the bank. Quickly come up to speed with knowledge of the financial industry, if needed. Use a Windows-based PC at an expert-level. Mid-level or higher mastery of Microsoft Word and PowerPoint preferred, but not required.
The Training Specialist/Instructional Designer III designs, develops, and/or delivers/facilitates complete learning interventions using the ADDIE process, as well as current learning theory and best practices, for customer service and sales skills, new system rollouts, system enhancements, new bank products, new rules & regulations, and compliance. Essential Job Functions & Responsibilities: Conduct analysis, design, develop, implement, evaluate, and maintain web-based, instructor-led, and hybrid training, as well as job aids. Lead, support, or be a one-person team on training projects ranging from building singular--just-in-time--modules to overhauling complete curricula. Conduct various analyses to determine if training is needed and, if so, to define the target audience, learning objectives, and measurements required for a successful learning intervention. Design and develop high quality, interactive, and engaging courseware. Design and develop clear and concise procedures and basic knowledge management assets. Lead lessons learned sessions, and apply learnings to process improvement designed to increase quality or efficiency of the Learning & Development Team and its members. Deliver/facilitate instructor-led courseware and workshops, serving as the primary or backup facilitator for new hires, as well as lead on targeted special assignments for specific audiences. Time in 1a, 1b, or some combination of the two: 50-75% Qualifications: Education & Certifications: BA/BS required, ideally in Business, Finance, Training, English, Communications, Instructional Design, or Education. Master's degree preferred. Knowledge, Skills & Abilities: Minimum of four years of relevant work experience; or equivalent combination of education and experience to include at least six years in sales, customer service, consumer lending, computer systems, and coaching others in a financial services organization. The Training Specialist/Instructional Designer III should be able to do the following with light coaching and/or supervision & guidance: Apply best practices in adult learning theory in the design of web-based and instructor-led training. Conduct analyses using multiple data collection methodologies. Design and create well-structured and engaging instructional materials. Write print materials. Write online materials. Create well-designed online training screens and interactions. Collaborate with other designers to create engaging training interventions. Apply best practices in the facilitation of classroom instruction. Manage time effectively across one or two projects and tasks. Build effective relationships with subject matter experts, top performers, and managers across multiple levels within the bank. Quickly come up to speed with knowledge of the financial industry, if needed. Use a Windows-based PC at an expert-level. Mid-level or higher mastery of Microsoft Word and PowerPoint preferred, but not required.