BSH Home Appliances USA
Temporary Consultant, Experience & Design Center
BSH Home Appliances USA, Irvine, California, United States, 92713
Overview
Temporary Consultant, Experience & Design Center
Irvine, CA | Full-time/Temporary Responsibilities
Acts as primary contact for all showroom visitors, including walk-ins, in a professional manner, acting as brand ambassador consulting on Bosch, Thermador and Gaggenau products Demonstrates product functionality and features & benefits Executes positive guest experiences with best in class hospitality Supports EDC Manager in key areas of sales management, program management and operations management for the EDC Provides brand overviews, showroom tours, demonstrates product knowledge, use & care expertise, assists in trouble-shooting, and provides guidance in installation instruction, as needed. Will also assist with other showroom administrative tasks as assigned. Sales & Program Management Details
Participants and executes outreach initiatives to drive trade & consumer traffic (opportunities) to showroom Maintains scheduling for all showroom appointments and accurate reporting on visits to the showroom, including follow-up records (Salesforce and Outlook) Partners with local retail dealers, refers leads and help close sales Follows up on opportunities and reports turnover using CRM tools Monthly tracking of consumer and trader specifier leads for consultant Monthly tracking of leads to actual conversation Ensures sales KPI's are met as laid out in the business plan Executes some communication directly with dealers, may require some planned travel to local dealers Builds and maintains relationships with consumers, dealers, designers, architects, builders and developers (trade organizations) May be asked to attend trade events to help build relationships with trade organizations and members Focuses on awareness activities driven by EDC Manager to drive consumers into EDC and responsible for converting leads to actual turnover Program Management
Plans and supports the management of programs and events (e.g., builders, dealers, designers, trade organizations) in the showroom Coordinates in-person program/event websites and communications (may be asked to coordinate across time zones) When applicable for program/event, oversight of: Air travel, hotel rooms, transportation, restaurants/entertainment, and event set up/supplies Hosts programs/events acting as point of contact for on-site support Assists Manager with
Maintaining the calendar of programs/events Coordinating vendors, contractors/temporary staffing, purchase orders, etc. Operations Management
Maintains the appropriate mix, condition, and cleanliness of products and display vignettes in showroom Recommends to EDC Manager which products need to be in coordination with product Maintains and keeps record of showroom inventory; assists with showroom inventory, at minimum annually Regularly inspects appliances to ensure pairing of respective accessories Documents and maintains standard operating procedure for ordering products, parts, and service Troubleshoots appliance errors and schedules service, if required Oversees, documents, and communicates schedule and products being serviced/location Schedules appliance installer Oversees, documents, and communicates list of products by location and labels products Miscellaneous
Participates in on-going product knowledge and training Advises and collaborates with showroom team on features and functionality of appliances Responds with flexibility and urgency to shifting priorities Assists Manager with a variety of reporting, as needed Daily opening and closing tasks supporting operation of showroom Other duties as assigned Qualifications
Bachelors degree (Business Administration or related) Required 3-5 Years of Experience (Showroom setting or luxury retail experience) Required 3-5 Years of Experience (Sales environment experience) Required 3-5 Years of Experience (Influencer experience (background in kitchen design, architecture, etc.)) Required Excellent interpersonal skills Self-motivation and the ability to motivate others Strong stand-up presentation & training skills including being comfortable in front of large groups with executives Team player and the ability to work with others Ability to multi-task Excellent communication and presentation skills. Able to speak to large groups and executives Close attention to detail Time management skills Kitchen appliance knowledge preferred (to be able to demonstrate products effectively) Some basic cooking skills preferred Technical savvy - ability to learn and communicate the technological side of appliances Must demonstrate good judgement and discretion when exposed to confidential information Occasional travel required locally and nationally Culinary teaching experience a plus Basic knowledge of design Proficient in Microsoft Office products - Outlook, Word, Excel, PowerPoint, and CRM (Salesforce) Pay & Benefits
The pay range posted for this position is based on the location noted in the posting title. Exact compensation offered may vary based on your specific skillset and work location. This is a Temporary, full time position with no benefits provided. Further information
Please visit career.bsh-group.com and learn about what makes BSH a Top Employer! At BSH we appreciate everyone's uniqueness and value diversity as key for our business success. By including everyone and ensuring equal opportunities we unleash our full potential - EOE / AA Employer. This position is eligible for the Employee Referral Bonus program. We participate in E-Verify. Seniority level
Mid-Senior level Employment type
Full-time Job function
Design, Art/Creative, and Information Technology Industries
Manufacturing #J-18808-Ljbffr
Temporary Consultant, Experience & Design Center
Irvine, CA | Full-time/Temporary Responsibilities
Acts as primary contact for all showroom visitors, including walk-ins, in a professional manner, acting as brand ambassador consulting on Bosch, Thermador and Gaggenau products Demonstrates product functionality and features & benefits Executes positive guest experiences with best in class hospitality Supports EDC Manager in key areas of sales management, program management and operations management for the EDC Provides brand overviews, showroom tours, demonstrates product knowledge, use & care expertise, assists in trouble-shooting, and provides guidance in installation instruction, as needed. Will also assist with other showroom administrative tasks as assigned. Sales & Program Management Details
Participants and executes outreach initiatives to drive trade & consumer traffic (opportunities) to showroom Maintains scheduling for all showroom appointments and accurate reporting on visits to the showroom, including follow-up records (Salesforce and Outlook) Partners with local retail dealers, refers leads and help close sales Follows up on opportunities and reports turnover using CRM tools Monthly tracking of consumer and trader specifier leads for consultant Monthly tracking of leads to actual conversation Ensures sales KPI's are met as laid out in the business plan Executes some communication directly with dealers, may require some planned travel to local dealers Builds and maintains relationships with consumers, dealers, designers, architects, builders and developers (trade organizations) May be asked to attend trade events to help build relationships with trade organizations and members Focuses on awareness activities driven by EDC Manager to drive consumers into EDC and responsible for converting leads to actual turnover Program Management
Plans and supports the management of programs and events (e.g., builders, dealers, designers, trade organizations) in the showroom Coordinates in-person program/event websites and communications (may be asked to coordinate across time zones) When applicable for program/event, oversight of: Air travel, hotel rooms, transportation, restaurants/entertainment, and event set up/supplies Hosts programs/events acting as point of contact for on-site support Assists Manager with
Maintaining the calendar of programs/events Coordinating vendors, contractors/temporary staffing, purchase orders, etc. Operations Management
Maintains the appropriate mix, condition, and cleanliness of products and display vignettes in showroom Recommends to EDC Manager which products need to be in coordination with product Maintains and keeps record of showroom inventory; assists with showroom inventory, at minimum annually Regularly inspects appliances to ensure pairing of respective accessories Documents and maintains standard operating procedure for ordering products, parts, and service Troubleshoots appliance errors and schedules service, if required Oversees, documents, and communicates schedule and products being serviced/location Schedules appliance installer Oversees, documents, and communicates list of products by location and labels products Miscellaneous
Participates in on-going product knowledge and training Advises and collaborates with showroom team on features and functionality of appliances Responds with flexibility and urgency to shifting priorities Assists Manager with a variety of reporting, as needed Daily opening and closing tasks supporting operation of showroom Other duties as assigned Qualifications
Bachelors degree (Business Administration or related) Required 3-5 Years of Experience (Showroom setting or luxury retail experience) Required 3-5 Years of Experience (Sales environment experience) Required 3-5 Years of Experience (Influencer experience (background in kitchen design, architecture, etc.)) Required Excellent interpersonal skills Self-motivation and the ability to motivate others Strong stand-up presentation & training skills including being comfortable in front of large groups with executives Team player and the ability to work with others Ability to multi-task Excellent communication and presentation skills. Able to speak to large groups and executives Close attention to detail Time management skills Kitchen appliance knowledge preferred (to be able to demonstrate products effectively) Some basic cooking skills preferred Technical savvy - ability to learn and communicate the technological side of appliances Must demonstrate good judgement and discretion when exposed to confidential information Occasional travel required locally and nationally Culinary teaching experience a plus Basic knowledge of design Proficient in Microsoft Office products - Outlook, Word, Excel, PowerPoint, and CRM (Salesforce) Pay & Benefits
The pay range posted for this position is based on the location noted in the posting title. Exact compensation offered may vary based on your specific skillset and work location. This is a Temporary, full time position with no benefits provided. Further information
Please visit career.bsh-group.com and learn about what makes BSH a Top Employer! At BSH we appreciate everyone's uniqueness and value diversity as key for our business success. By including everyone and ensuring equal opportunities we unleash our full potential - EOE / AA Employer. This position is eligible for the Employee Referral Bonus program. We participate in E-Verify. Seniority level
Mid-Senior level Employment type
Full-time Job function
Design, Art/Creative, and Information Technology Industries
Manufacturing #J-18808-Ljbffr