Overview
T Mobile Authorized Retailer Store Manager
Be among the first applicants and join Luna Wireless, one of the largest Authorized T-Mobile Retailers in the US. This role offers unlimited potential with Commission-based earnings, a fast-paced environment, and opportunities for advancement. Bilingual Spanish speakers are preferred but not required.
Note: This posting does not remove the original language. All information below is retained and structured for clarity.
Job Overview
As a Retail Store Manager, you’re ready to lead by example, go All IN, and rally & empower your team to excel in connecting customers to their world. Responsible for all operations of a T-Mobile retail store, including hiring, scheduling, training, marketing, assets prevention, and team leadership. Primary point of contact for store employees.
Responsibilities
- Complete observations of store employees’ interactions with customers and use feedback for development, training, and coaching; ensure trainings are completed on time.
- Assist with customer-related issues to positively impact the customer experience with the T-Mobile brand and expectations.
- Own store success and address store employees’ needs, leadership, staffing, scheduling, labor controls, marketing, loss prevention, and other store functions.
- Support operational excellence by observing store functions, monitoring sales and inventory, managing sales tracking, and implementing new programs and initiatives.
- Maintain a neat, clean, organized store environment.
- Hire store employees passionate about building long-lasting customer relationships and the T-Mobile brand.
- Support team through development, training, mentoring, and driving behaviors that lead to customer loyalty and employee success.
- Lead by example with up-to-date knowledge of products, services, training, and leadership practices; be an expert resource for the team.
- Support team initiatives and create an inclusive environment.
- Responsible for overall productivity, drive operational efficiencies, protect assets, and deliver financial results by managing KPIs and store expenses.
- Provide personalized performance management and recognition to celebrate achievements.
- Ensure employees meet or exceed defined monthly success measures and sales goals.
- Meet or exceed store sales goals.
The experience you’ll bring
- 2 years wireless retail experience, high volume preferred
- Bachelor’s degree, preferred
Knowledge, Skills and Abilities
- Communication (Required)
- Microsoft Office (Required)
- Store Management (Required)
- Store Operations (Required)
- Customer Service (Required)
Requirements
- 2-4 years Management experience in retail sales (Required)
- 2-4 years Sales & sales management experience (Required)
- At least 18 years of age
- Legally authorized to work in the United States
- High School Diploma or GED
What’s in it for you
- Competitive base pay, plus commission
- Benefits for part-time and full-time associates
- Medical, dental and vision benefits
- 401K Plan
- Generous paid time-off programs
- Phone service discounts
- Serious growth potential for your career
Company & Culture
Luna Wireless doesn’t have a corporate ladder – it’s a jungle gym of possibilities. We emphasize growth driven by a shared drive to aim high. We are committed to building a diverse, inclusive, and authentic workplace. If you’re excited about this role but your past experience doesn’t align perfectly with every qualification, you’re encouraged to apply anyway.
At Luna Wireless, A T-Mobile Premium Retailer, we strongly encourage everyone, including people of color, veterans, military spouses, individuals with disabilities, LGBTQ+ people, and parents to apply. We are an equal opportunity employer and welcome everyone to our team.
Senioriy level
- Entry level
Employment type
- Part-time
Job function
- Sales and Business Development
- Industries
- Wireless Services