Encore is hiring: Event Technician (Part-Time), Audio Visual - The Lodge at Spru

Overview

Position: Event Technician (Part-Time), Audio Visual - The Lodge at Spruce Peak

Role: Technician is responsible for the setup and operation of basic/small-scale audiovisual systems in a hospitality environment while ensuring complete customer satisfaction. Reports to an Operations Manager, Operations Director or Director, Event Technology.

Responsibilities

• Ensures a flawlessly executed event through accurate and timely setup, operation, and breakdown of basic audiovisual equipment as listed in the technical qualifications section.
• Strives to exceed the expectations and needs of internal and external customers.
• Maintains a positive relationship with clients through effective communication.
• Meets with guests on site to ensure needs are met and equipment setup is working properly.
• Monitors events and checks in on customers throughout the day.
• Understands and fosters the hotel/client relationship.
• Understands the technical aspects of the job and demonstrates basic operational ability to troubleshoot and problem-solve equipment and software issues.
• Handles equipment challenges and changes in a timely and professional manner.
• Understands company processes, follows procedures, and completes systems entry and paperwork accurately.
• Uses equipment sheets to determine equipment scheduled for setup and strike; interacts with other staff and outside vendors for equipment.
• Increases revenue by utilizing floor up-selling techniques and works with clients to finalize invoices.
• Completes order entries in Navigator as needed.

Qualifications

• High School Diploma required; Associate’s degree preferred.
• Internal applicants must meet/train and certification requirements per Encore’s Global Learning Training Program for current and applying position.
• External applicants must meet/complete all training and certifications required within one year.
• 1 year of customer service or hospitality experience preferred.
• 1 year of audio-visual experience or equivalent in an educational environment preferred.
• Valid driver’s license required for team members that may operate Company vehicles; DOT requirements may apply.
• Must be able to lift 50 lbs.

Competencies

• Deliver World Class Service: Hospitality, Ownership
• Do The Right Thing: Instills Trust, Safety Conscious
• Drive Results: Action Oriented
• See The Big Picture: Tech Savvy
• Value People: Communicates Effectively

Physical & Work Environment

Physical requirements include sitting, standing, walking, stooping, crawling, kneeling, bending, reaching, climbing, grasping; lifting up to 50 lbs; and various carrying and pushing/pulling tasks. Reasonable accommodations may be made. Work environments include hotel/convention center and warehouse/event venues with irregular hours, on-call status, and potential travel between locations. May involve exposure to outdoor temperatures, noise, and high-end AV equipment.

Note: The above information is not exhaustive; management reserves the right to revise duties as assigned. The hourly pay range is $15.09 - $18.49, and compensation may include overtime/bonuses where applicable. Benefits options are available; see company resources for details. Encore is committed to inclusivity and belonging.

Additional Information

Seniority level: Entry level

Employment type: Part-time

Job function: Design, Art/Creative, and Information Technology

Industries: Events Services

Location: Stowe, VT