Encore
Event Technician (Part-Time), Audio Visual - The Lodge at Spruce Peak
Encore, Stowe, Vermont, us, 05672
Overview
Position: Event Technician (Part-Time), Audio Visual - The Lodge at Spruce Peak Role: Technician is responsible for the setup and operation of basic/small-scale audiovisual systems in a hospitality environment while ensuring complete customer satisfaction. Reports to an Operations Manager, Operations Director or Director, Event Technology. Responsibilities
Ensures a flawlessly executed event through accurate and timely setup, operation, and breakdown of basic audiovisual equipment as listed in the technical qualifications section. Strives to exceed the expectations and needs of internal and external customers. Maintains a positive relationship with clients through effective communication. Meets with guests on site to ensure needs are met and equipment setup is working properly. Monitors events and checks in on customers throughout the day. Understands and fosters the hotel/client relationship. Understands the technical aspects of the job and demonstrates basic operational ability to troubleshoot and problem-solve equipment and software issues. Handles equipment challenges and changes in a timely and professional manner. Understands company processes, follows procedures, and completes systems entry and paperwork accurately. Uses equipment sheets to determine equipment scheduled for setup and strike; interacts with other staff and outside vendors for equipment. Increases revenue by utilizing floor up-selling techniques and works with clients to finalize invoices. Completes order entries in Navigator as needed. Qualifications
High School Diploma required; Associate’s degree preferred. Internal applicants must meet/train and certification requirements per Encore’s Global Learning Training Program for current and applying position. External applicants must meet/complete all training and certifications required within one year. 1 year of customer service or hospitality experience preferred. 1 year of audio-visual experience or equivalent in an educational environment preferred. Valid driver’s license required for team members that may operate Company vehicles; DOT requirements may apply. Must be able to lift 50 lbs. Competencies
Deliver World Class Service: Hospitality, Ownership Do The Right Thing: Instills Trust, Safety Conscious Drive Results: Action Oriented See The Big Picture: Tech Savvy Value People: Communicates Effectively Physical & Work Environment
Physical requirements include sitting, standing, walking, stooping, crawling, kneeling, bending, reaching, climbing, grasping; lifting up to 50 lbs; and various carrying and pushing/pulling tasks. Reasonable accommodations may be made. Work environments include hotel/convention center and warehouse/event venues with irregular hours, on-call status, and potential travel between locations. May involve exposure to outdoor temperatures, noise, and high-end AV equipment. Note: The above information is not exhaustive; management reserves the right to revise duties as assigned. The hourly pay range is $15.09 - $18.49, and compensation may include overtime/bonuses where applicable. Benefits options are available; see company resources for details. Encore is committed to inclusivity and belonging. Additional Information
Seniority level: Entry level Employment type: Part-time Job function: Design, Art/Creative, and Information Technology Industries: Events Services Location: Stowe, VT
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Position: Event Technician (Part-Time), Audio Visual - The Lodge at Spruce Peak Role: Technician is responsible for the setup and operation of basic/small-scale audiovisual systems in a hospitality environment while ensuring complete customer satisfaction. Reports to an Operations Manager, Operations Director or Director, Event Technology. Responsibilities
Ensures a flawlessly executed event through accurate and timely setup, operation, and breakdown of basic audiovisual equipment as listed in the technical qualifications section. Strives to exceed the expectations and needs of internal and external customers. Maintains a positive relationship with clients through effective communication. Meets with guests on site to ensure needs are met and equipment setup is working properly. Monitors events and checks in on customers throughout the day. Understands and fosters the hotel/client relationship. Understands the technical aspects of the job and demonstrates basic operational ability to troubleshoot and problem-solve equipment and software issues. Handles equipment challenges and changes in a timely and professional manner. Understands company processes, follows procedures, and completes systems entry and paperwork accurately. Uses equipment sheets to determine equipment scheduled for setup and strike; interacts with other staff and outside vendors for equipment. Increases revenue by utilizing floor up-selling techniques and works with clients to finalize invoices. Completes order entries in Navigator as needed. Qualifications
High School Diploma required; Associate’s degree preferred. Internal applicants must meet/train and certification requirements per Encore’s Global Learning Training Program for current and applying position. External applicants must meet/complete all training and certifications required within one year. 1 year of customer service or hospitality experience preferred. 1 year of audio-visual experience or equivalent in an educational environment preferred. Valid driver’s license required for team members that may operate Company vehicles; DOT requirements may apply. Must be able to lift 50 lbs. Competencies
Deliver World Class Service: Hospitality, Ownership Do The Right Thing: Instills Trust, Safety Conscious Drive Results: Action Oriented See The Big Picture: Tech Savvy Value People: Communicates Effectively Physical & Work Environment
Physical requirements include sitting, standing, walking, stooping, crawling, kneeling, bending, reaching, climbing, grasping; lifting up to 50 lbs; and various carrying and pushing/pulling tasks. Reasonable accommodations may be made. Work environments include hotel/convention center and warehouse/event venues with irregular hours, on-call status, and potential travel between locations. May involve exposure to outdoor temperatures, noise, and high-end AV equipment. Note: The above information is not exhaustive; management reserves the right to revise duties as assigned. The hourly pay range is $15.09 - $18.49, and compensation may include overtime/bonuses where applicable. Benefits options are available; see company resources for details. Encore is committed to inclusivity and belonging. Additional Information
Seniority level: Entry level Employment type: Part-time Job function: Design, Art/Creative, and Information Technology Industries: Events Services Location: Stowe, VT
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