Assistant Community Manager Job at Fairstead ESC LLC in Town of Florida

Overview

Fairstead is a purpose-driven real estate firm dedicated to building sustainable communities. Fairstead owns a portfolio of more than 25,000 apartments across 28 states and operates a comprehensive platform in acquisitions, development, design and construction, asset management, and property management. Fairstead’s primary mission is to provide high quality housing to all regardless of income, and to make our stakeholders feel “Right at Home.”

Fairstead’s Core Values: Innovation, Determination, Integrity, Humility, Empathy and Partnerships

Responsibilities

• Assist the Property Manager to ensure compliance with all aspects of the HUD 4350.3 Handbook.
• Execute intervention strategies for tenants who are non-compliant with lease requirements.
• Assist in preparing the property for REAC reviews, MORs, LIHTC Reviews, and recertifications.
• Document lease violations and coordinate evictions as needed.
• Promote resident satisfaction and retention by responding promptly to questions, complaints, and requests; take appropriate action to resolve service issues.
• Ensure the maintenance team responds to and completes resident service requests.
• Assist tenants with requests, questions, problems, and complaints.
• Alert staff of move-ins, move-outs, and emergencies.
• Provide excellent customer service and maintain a courteous, professional attitude toward residents and visitors.
• Track arrears and follow up with tenants per company policy.
• Oversee the lease renewal program for appropriate retention.
• Work with the legal team to track rent payment status.
• Oversee accounting transactions and ensure rents are collected, posted, and deposited daily.
• Create purchase orders in Yardi and respond to phone calls, messages, and emails promptly (within hours, never exceeding 24 hours).
• Perform or assist with operations to maintain workflow and meet schedules; perform other duties as needed.

Qualifications

• Two years of experience in affordable housing leasing or property management.
• Knowledge of the local residential market.
• Experience with EIV and Yardi.
• Proficient in Microsoft Office Suite.
• Strong written and verbal communication skills.
• Able to learn and work with property management applications.
• Quick learner with a great attitude.

Benefits

• Generous employer contribution for Medical and Dental through United Healthcare.
• Employer Paid Vision Plans.
• Company Matched 401(k) Retirement Plan: 100% of the first 3%; 50% of the next 2%.
• 12 paid Holidays.
• 15 days of Paid Time Off (PTO).
• 7 Sick days.
• Employer Paid Life Insurance.
• Flexible Spending Account.
• Nationwide Pet Insurance.
• Disability Insurance.
• Employee Discounts on appliances, apparel, and more.

Equal Employment Opportunity

Diversity in backgrounds and experiences is key to Fairstead’s success. Fairstead is an equal opportunity employer that values the contributions of all employees and applicants. We do not discriminate on the basis of any protected status and provide competitive compensation based on experience, location, and market benchmarks.