Community Manager Job at Thrive Communities in Seattle

Overview

Thrive's purpose is to create a community where people feel seen. We foster an environment of connection, compassion and fun that our personnel extend to everyday life at their communities. We are dedicated to our boutique, at-scale approach to property management and building communities that flourish.

Salary: $26 - $28 per hour

Schedule: Part-time; Wednesday; Friday; 9am - 6pm

Be among the first 25 applicants and learn more about Thrive and Pleasant Bay Apartments at www.pleasantbayapartments.com.

Job Responsibilities

• Financial Oversight
  • Assist in the formulation of budgets.
  • Responsible for staying within the established budget guidelines.
  • Ensure all rents are collected when due and posted in the appropriate systems; make bank deposits promptly.
  • Perform evictions, utility cut-offs and landlord liens as required on delinquent rents.
  • Submit and approve invoices in the appropriate system for timely payment.
  • Complete month-end procedures and reports (deposit accounting, variances, expiring leases, write-off register, receivable aging, security deposit activity, gross potential rent).
  • Reconcile and safeguard the property credit card in accordance with accounting policies and deadlines.
• Personnel & Leadership
  • Hire, train, supervise, discipline and, when needed, terminate on-site staff with appropriate approval.
  • Provide onboarding, performance reviews, timesheet approvals, and guidance on procedures and guidelines.
  • Conduct ongoing training for office staff; provide leadership, coaching, recognition and build professional relationships.
• Administrative/Office/Compliance
  • Ensure lease files are current and compliant with applicable affordable program requirements (e.g., MFTE, Section 8).
  • Oversee office opening, maintenance of office and model apartments.
  • Attend scheduled corporate management meetings and submit required reports to corporate on a weekly and monthly basis.
  • Prepare for audits and complete annual reporting.
• Resident Relations
  • Foster a sense of community and maintain a positive customer service attitude.
  • Conduct move-in/move-out inspections and review notices to vacate to determine cause of move-outs.
  • Implement policies and procedures to maintain resident communications (complaints, service requests, etc.).
• Maintenance
  • Inspect property regularly and verify vacancy status; coordinate with maintenance staff for timely reconditioning of apartments.
  • Oversee vendor/contractor communications, scheduling, billings and insurance certificates.
  • Monitor all maintenance activities.
• Marketing/Leasing
  • Conduct market surveys and stay aware of market conditions; show property to prospective residents and handle inquiries.
  • Stay informed of market trends through publications and professional networks.
• Safety and Risk Management
  • Report incidents promptly and manage workers' compensation processes as needed.
  • Understand Thrive and property safety policies (water intrusion, mold growth, etc.); conduct safety checks and monthly safety meetings.
• General
  • Perform duties in accordance with company policies and procedures; undertake additional tasks as assigned by the Regional Manager.

Desired Skills & Experience

• 3+ years of experience in property management or equivalent.
• 6+ months of supervisory experience with demonstrated leadership.
• Certified Apartment Manager (CAM) preferred.
• High School Diploma or equivalent preferred.
• Experience with Yardi/CRM and on-site operations preferred.
• History of accuracy in reporting and budgeting; experience with pricing and market trends.

Desired Competencies

• Detail-oriented with ability to provide accurate and timely reports.
• Understanding of property budgets, accounting and expense control.
• Ability to work in a fast-paced, customer-service oriented environment.
• Strong communication, conflict resolution, and cultural awareness skills.
• Demonstrates teamwork and the ability to work independently; strong problem-solving skills.
• Proficient in Microsoft Word, Outlook and Excel; strong time management and organizational skills.
• Focus on resident retention and effective communication with residents, vendors, subordinates, and leadership.

If you do not fully meet the qualifications but believe you can be successful in this position, we welcome your application. Thrive is committed to helping you find the right role within our organization.

Physical Requirements

• Ability to stand/walk or sit as needed; approximately 60% on feet and 40% at a desk.
• Frequent typing, writing, and computer use; occasional bending, stooping, climbing stairs, and lifting up to 25 lbs (20 lbs typical).

For more information regarding work environment, physical and mental requirements, contact Careers@thrivecommunities.com.

Equal Employment Opportunity

Diversity is celebrated at Thrive. We are an equal opportunity employer and do not discriminate on race, color, religion, national origin, age, sex, veteran status, pregnancy, disability, gender identity, sexual orientation, or any other legally protected basis. We provide reasonable accommodations for applicants as needed.

Background Check & Drug Screen Policy

Thrive conducts background checks and a 4-panel drug screen after a conditional offer of employment, in compliance with applicable laws. Questions about the process can be directed to careers@thrivecommunities.com.