Banner Health
Call Center Representative
Health care is constantly changing, and at Banner Health, we are at the front of that change. We are leading health care to make the experience the best it can be. We want to change the lives of those in our care
and the people who choose to take on this challenge. If changing health care for the better sounds like something you want to be part of, we want to hear from you. Our Communication team is a small team who work various shifts that run a 24/7 operation. In this position you will be responsible for answering calls that come to any of the Banner facilities, these calls can be from patients, patients family members, external vendors, internal teams (security, facility management). In addition you will coordinate and process all codes, emergencies and responses. Successful candidates will have experience in customer service, in person or over the phone, and multi-tasking skills. Previous experience with handled high volume calls as a Switchboard Operator, Front Desk Receptionist or Scheduler in healthcare is highly preferred but not required. Experience working overnights is helpful. This position coordinates and processes all codes, emergencies and responses for several facilities. Provides quality customer service and accurate information to internal and external customers by efficiently processing and responding to all incoming, outgoing, interdepartmental & inter-facility calls as well as alphanumeric paging, overhead paging and after hours on call requests for several departments within the same facilities. Core functions include: responding to, processing and documenting all code arrests, traumas, fire alarms (including troubles, disables and tests), emergencies and disasters following established policies and procedures for several facilities and the organization's central call center; understanding and appropriately utilizing all emergency backup equipment and procedures to maintain facility communications in the event of equipment or system failures; accurately and efficiently processing a high volume of incoming, outgoing and interdepartmental calls providing information to callers and responding to caller requests in a professional, confidential and courteous manner; using the integrated computer/telephone (CTI) workstation to access information for a designated group of facilities, processing calls accurately utilizing computer based directories; functioning as an answering service for numerous on-call groups/physicians; proactively identifying opportunities to improve processes and enhance database information; and working closely with all departments, staff and customers at several facilities to ensure efficient operations. Minimum qualifications include a high school diploma/GED or equivalent working knowledge, reading, writing and math skills, good oral and written communication, as well as listening skills, basis computer skills, and the ability to multi-task in a fast paced environment. Preferred qualifications include previous telephone/customer service experience.
Health care is constantly changing, and at Banner Health, we are at the front of that change. We are leading health care to make the experience the best it can be. We want to change the lives of those in our care
and the people who choose to take on this challenge. If changing health care for the better sounds like something you want to be part of, we want to hear from you. Our Communication team is a small team who work various shifts that run a 24/7 operation. In this position you will be responsible for answering calls that come to any of the Banner facilities, these calls can be from patients, patients family members, external vendors, internal teams (security, facility management). In addition you will coordinate and process all codes, emergencies and responses. Successful candidates will have experience in customer service, in person or over the phone, and multi-tasking skills. Previous experience with handled high volume calls as a Switchboard Operator, Front Desk Receptionist or Scheduler in healthcare is highly preferred but not required. Experience working overnights is helpful. This position coordinates and processes all codes, emergencies and responses for several facilities. Provides quality customer service and accurate information to internal and external customers by efficiently processing and responding to all incoming, outgoing, interdepartmental & inter-facility calls as well as alphanumeric paging, overhead paging and after hours on call requests for several departments within the same facilities. Core functions include: responding to, processing and documenting all code arrests, traumas, fire alarms (including troubles, disables and tests), emergencies and disasters following established policies and procedures for several facilities and the organization's central call center; understanding and appropriately utilizing all emergency backup equipment and procedures to maintain facility communications in the event of equipment or system failures; accurately and efficiently processing a high volume of incoming, outgoing and interdepartmental calls providing information to callers and responding to caller requests in a professional, confidential and courteous manner; using the integrated computer/telephone (CTI) workstation to access information for a designated group of facilities, processing calls accurately utilizing computer based directories; functioning as an answering service for numerous on-call groups/physicians; proactively identifying opportunities to improve processes and enhance database information; and working closely with all departments, staff and customers at several facilities to ensure efficient operations. Minimum qualifications include a high school diploma/GED or equivalent working knowledge, reading, writing and math skills, good oral and written communication, as well as listening skills, basis computer skills, and the ability to multi-task in a fast paced environment. Preferred qualifications include previous telephone/customer service experience.