Banner Health is hiring: Communication Representative in Casper

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Primary City/State: Casper, Wyoming

Department Name: Call Ctr-CAS-Corp

Work Shift: Night

Job Category: Marketing and Communications

Location: Wyoming Medical Center Central (1233 E Second St)

Shift Details: Per Diem/Part Time; This position will work as needed to fill coverage. Shift times may fall between 6PM -6AM (10-12 hour shifts most often), some weekends required as needed.

Overview

Health care is constantly changing, and at Banner Health, we are at the front of that change. We are leading health care to make the experience the best it can be. We want to change the lives of those in our care – and the people who choose to take on this challenge.

Role Summary

Our Communication team is a small team who work various shifts that run a 24/7 operation. In this position you will be responsible for answering calls that come to any of the Banner facilities; these calls can be from patients, patients family members, external vendors, and internal teams (security, facility management). You will coordinate and process all codes, emergencies and responses.

Responsibilities

• Responds to, processes and documents all code arrests, traumas, fire alarms (including troubles, disables and tests), emergencies and disasters following established policies and procedures for several facilities and the organization’s central call center. Notifies appropriate hospital/facility personnel and coordinates communication with facility-based staff, local fire jurisdictions, alarm monitoring companies and other external constituents as required.
• Understands and utilizes all emergency backup equipment and procedures to maintain facility communications in the event of equipment or system failures, including evacuation/relocation procedures of department staff. Assists in setting up emergency communications at each facility in the event of communication failure. Pages codes, notifies emergency personnel, processes calls and associated functions via phone and hand-held microphones using downtime procedures.
• Accurately and efficiently processes a high volume of incoming, outgoing and interdepartmental calls, providing information to callers and responding to requests in a professional, confidential and courteous manner. Follows written and computer-based procedures to ensure calls are processed according to facility guidelines.
• Uses the CTI workstation to access information for a designated group of facilities, processing calls for patients, facilities, staff, departments, physicians and the community. Locates database information quickly and processes calls using directories, on-call schedules, rosters, databases and other resources.
• Functions as an answering service for on-call groups/physicians for several facilities by documenting required information from patients, staff and physicians and relaying accurate, time-critical information.
• Maintains accurate on-call documentation and follows detailed instructions established by each group/physician.
• Proactively identifies opportunities to improve processes and enhance database information, presenting findings to management.
• Works closely with departments, staff and customers at several facilities to ensure efficient operations.

Minimum Qualifications

• High school diploma/GED or equivalent working knowledge. Reading, writing and math skills.
• Good oral and written communication, listening skills, and ability to interact pleasantly and calmly with callers.
• Basic computer skills, including familiarity with keyboards. Ability to multi-task in a fast-paced environment and learn department procedures to react quickly to emergencies and process calls within defined standards. Ability to work cohesively in a team environment.

Preferred Qualifications

• Previous telephone/customer service experience highly desirable.

Additional Related Education And/or Experience Preferred.

EEO Statement: EEO/Disabled/Veterans. Our organization supports a drug-free work environment.

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Seniority level

• Mid-Senior level

Employment type

• Part-time

Job function

• Marketing, Public Relations, and Writing/Editing
• Industries: Hospitals and Health Care

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