U.S. Customs and Border Protection is hiring: Supervisory Communication Speciali

Overview

Supervisory Communication Specialist role at U.S. Customs and Border Protection (CBP).

Base pay range

$142,488.00/yr - $185,234.00/yr

Please see USAJOBS announcement for available locations.

Duties

• Provide communication advice, guidance, and assistance to HRM leadership and subordinate staff in planning, managing, coordinating, and executing CBP-wide engagement strategies involving senior leadership.
• Develop new processes for various communication methods and ensure enterprise engagements align with the team\'s strategic communication plans.
• Develop and implement a strategic communication plan, advising on key messages, goals, outcomes, and visual design application.
• Plan, direct, control, and evaluate engagement, outreach, and digital communication tasks; identify communication needs and develop informational material for agency leadership, employees, and stakeholders.

Required/Qualification summary

• You must be a U.S. Citizen to apply for this position.
• Selective Service registration as required for certain applicants.
• Primary U.S. residency for at least three of the last five years.
• Background investigation required.
• CBP follows the DHS Drug-Free Workplace Plan for drug testing procedures.
• Ethics and outside employment rules apply to current and former federal employees, with review of details in the provided resources.
• Residency and other eligibility details, including possible exceptions, are described in the residency section of the announcement.
• Time-in-Grade requirements apply for current federal employees.
• OPM/agency eligibility rules apply for certain political appointees; disclose relevant information if applicable.

Qualifications

• Experience: GS-14 level requires 1 year of specialized experience at the next lower grade, including: planning and conducting studies, advising managers on HRM functions, developing and evaluating policies, providing technical support to leadership on planning systems and management programs, setting goals and measures, coordinating resource management reviews, and conceiving engagement strategies with stakeholders.
• Your resume must explicitly demonstrate how you meet these requirements.
• Experience may include paid and unpaid work, volunteer service, or National Service programs.
• Meet all qualification requirements, including education if applicable, and Time in Grade by 10/03/2025.

Education

Please see the Qualifications and Required Documents sections for information if education is applicable.

Additional Information

• Open to Veterans, military spouses, Peace Corps/VISTA volunteers, and persons with disabilities; eligibility and required documentation vary by program.
• Documentation such as SF-50s and performance ratings may be required.
• This job posting may include additional appointing authorities and special hiring authorities.
• Residency and other eligibility details are described in the announcement.

Eligibility and miscellaneous

CBP emphasizes the DHS mission and ethics; this role is with the CBP Office of Human Resources Management; Strategic Partnerships and Communication, located in Washington, DC.

Location and seniority

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Marketing, Public Relations, and Writing/Editing
• Industry: Government Administration

Note: This refined description preserves the core information while removing extraneous boilerplate and formatting inconsistencies.