City of Abilene, Texas is hiring: Library Assistant I - Main Branch in Abilene

Overview

Under the supervision of the Branch Manager, to assist customers with registering for library cards, using the self-check system, and resolving account-related issues. Provides prompt and friendly customer service by answering questions, solving problems, and supporting patrons with various tasks related to the use of library materials. Collaborates with the circulation team to efficiently manage the flow of library items.

Responsibilities

• Serves at the circulation desk checking in and out library materials, registering patrons, collecting overdue fines, and assisting patrons with directional and "ready reference" information.
• Accurately enters and updates patron and library material information in the library database.
• Shelves materials, reads shelves, and creates displays to assist in maintaining a neat and orderly library collection.
• Provides Readers Advisory service to library patrons and staff.
• Assists the public in the use of the library's online catalog and digital resources.
• Provides hands-on assistance to patrons with computer use, printing, and photocopying.
• Maintains, organizes, and cleans the audiovisual collection.
• Assists with holds, claims returned and missing items on a routine basis, clearing materials as necessary.
• Assists with interlibrary loan tasks.
• Performs other job-related duties and responsibilities as assigned.

Knowledge, Skills, and Abilities

• Knowledge of library policies, procedures, systems, and services including the Dewey Decimal System; bibliographic databases and related search procedures; working knowledge of library collections (circulation and reference).
• Microsoft Office Suite (Outlook, Word, Excel, PowerPoint) and Google Suite applications; effective internet search techniques and online research strategies.
• Basic principles of customer service and public engagement within a library environment.

Abilities

• Accurately and efficiently operate computer and library-related software systems.
• Present and apply a dedicated commitment to public service.
• Adapt to changing circumstances and situations; maintain a positive attitude and strong work ethic.
• Apply problem-solving skills to assist patrons and resolve issues effectively.
• Interact with patrons and staff tactfully, respectfully, and professionally at all times.
• Exercise independent judgment and initiative while adhering to departmental policies and established procedures.
• Learn and effectively use computerized circulation and catalog systems; work with library customers and staff in a friendly and efficient manner.
• Learn, perform, and adapt to routine library functions and procedures with speed and accuracy; learn and apply money collection procedures; clearly and concisely communicate library policies and information, both verbally and in writing.
• Establish and maintain cooperative working relationships with those contacted in the course of work, both internally and externally.
• Follow and embrace the City of Abilene Core Values - Respect, Integrity, Service Above Self, and Excellence in All We Do.
• Perform as a team member in a manner that accomplishes the Division's mission and treats team members with dignity, courtesy, and respect.

Experience and Education

• Experience: One (1) year of public contact and/or customer service experience, familiarity with basic library procedures, and demonstrated knowledge of computers is required. Previous clerical or library clerical experience in a public library preferred.
• Education/Training: A high school diploma or GED is required. An associate's degree is preferred.
• License or Certificate: A valid Texas driver's license, the ability to obtain one within ninety (90) days of employment, or a military waiver is preferred.
• Special Requirements: Essential duties require the following physical skills and work environment: ability to push or transport a loaded cart weighing up to 150 pounds; must be able to work evenings and weekends and maintain regular reliable attendance.

Physical Demands

• Physical Demand Codes: Standing, Sitting, Walking, Lifting, Carrying, Pushing/Pulling, Overhead Work, Fine Dexterity, Kneeling, Crouching, Bending, Twisting, Climbing, Balancing, Vision, Hearing, Talking. (Details retained from original description.)