Orangetheory Fitness | Afterburn Coaching is hiring: Studio Manager - Maple Vall

Join Orangetheory Fitness | Afterburn Coaching as a Studio Manager - Maple Valley.

The Orangetheory Brand is all about fun, exciting and rewarding experiences for our members. We are looking for successful and motivated individuals who want to improve themselves and their careers.

Job Summary

The Studio Manager is responsible for operating and overseeing all front of house fitness studio operations, as well as leading and developing their sales team.

The Studio Manager is responsible for meeting and exceeding all key performance sales indicators including membership sales and renewals, retail, and concession sales, as well as mentoring and coaching all sales staff in various sales techniques, regulating workout traffic, and maintaining premium customer service.

Essential Duties And Responsibilities

• Oversee the hiring, onboarding, and scheduling process of new hires.
• Work closely with the Regional Sales & Ops Manager to train, develop, and coach sales staff members.
• Manage and oversee sales staff workflow throughout the day.
• Drive in studio contests based on goals – comes up with incentive programs and drives results with sales staff.
• Ensure that all front desk processes are followed including but not limited to: proper member check-in, telephone inquiries (general and sales related), guest registration, cash handling, delinquent account procedures, customer care calls, change requests and document scanning.
• Provide and maintain the highest level of customer service across all team members and interactions.
• Uphold and adhere to all studio cleanliness and sanitation standards by setting the example, this includes but not limited to, restroom checks, equipment cleaning and sanitation, mopping floors, wipe downs, sanitizing surfaces, etc.
• Coordinate with Assistant Studio Manager and Regional Sales & Ops Manager on social media initiatives.
• Coordinate with Regional Sales & Ops Manager to develop initial and ongoing sales drivers (presale events, studio events, outreach).
• Develop a high energy culture through contests and incentive-based motivation.
• Model all studio activities through self-involvement (leading by example) and ensures OTF branding through consistency and continuity in all actions.
• Other duties/projects, as needed and assigned, to support successful studio operations and goal achievement.

Job Qualifications

• High school diploma or equivalent
• Minimum of 2 years experience in a Manager or Assistant Manager role
• Previous sales leadership and customer service experience
• Experience working in a quota bearing structure preferred
• Proficient in Microsoft Office
• CPR/AED certification required: either upon hire or attained within the first 90 days of employment. Valid and up to date certification must be maintained throughout the duration of employment.

Benefits & Perks

• Competitive pay PLUS bonus potential!
• Opportunities for advancement! We strive to develop our teams within, and our goal is to offer our OTF rockstars long term career opportunities.
• WORKOUT FOR FREE!
• Casual/Fitness Dress-code
• Flexible schedule
• 401K Plan
• Dental and vision insurance plans
• Other benefits to include supplemental insurance plans such as hospital, indemnity, and critical illness
• Potential for PTO benefits and medical insurance after initial measurement period

Orangetheory Fitness | Afterburn Coaching provided pay range: $57,200.00/yr - $67,300.00/yr

Diversity Commitment Statement

Orangetheory Fitness Afterburn is committed to creating an atmosphere free of prejudice and discrimination where all voices can be heard and where diversity can be recognized as an asset rather than an obstacle.

Afterburn provides equal employment opportunities to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Discrimination of any type will not be tolerated.