Global Technical Talent
Primary Job Title:
Content Designer - IT Service Management (ITSM)
Alternate/Related Job Titles: ITSM Content Strategist Digital Content Designer ITIL Communications Specialist UX Writer - IT Service Management Enterprise IT Communications Designer
Location: Fairfield, CA (occasional onsite meetings in San Ramon, Oakland, or Sacramento) Onsite Flexibility: Hybrid - CA
Contract Details: Position Type:
Contract Contract Duration:
3.5 months Start:
09/08/2025 End:
12/31/2025 Pay Rate:
$80-$105/hr Shift/Hours:
Onsite in Fairfield 1-2 times per week; local travel 1-3 times per month to sites in San Ramon, Oakland, or Sacramento. No mileage or travel reimbursement. Job Summary: We are seeking a
Content Designer - IT Service Management (ITSM)
to create engaging, user-friendly digital content that promotes ITSM adoption across the enterprise. This role blends
content design, UX writing, and ITIL knowledge
to simplify IT concepts, improve user experience, and build a feedback-driven culture. The successful candidate will design intuitive communication platforms, foster adoption of ITSM practices, and ensure employees feel heard and supported.
Key Responsibilities: Content Creation & Engagement Design and publish engaging digital content (web pages, guides, infographics) to communicate ITSM value. Develop a consistent
visual and narrative style
to simplify ITIL processes. Translate complex IT concepts into accessible and actionable stories. Suggestion Box Development Build and maintain a digital platform for employee feedback and ideas. Implement categorization and routing to align with ITIL process areas (Incident, Change, Problem, Request, Knowledge). Partner with IT teams to ensure transparency and effective follow-up. Collaboration & Alignment Partner with ITSM process owners, UX, and communications teams for consistency. Monitor engagement metrics and feedback trends to optimize content and platform usability. Act as a bridge between IT operations, business stakeholders, and end users to achieve adoption goals.
Required Experience:
3+ years in
content design, digital communications, or UX writing Portfolio showing ability to simplify complex topics into clear, engaging content Familiarity with
ITSM/ITIL frameworks Experience with web content management systems (CMS), low-code tools, or form builders Strong analytical skills for categorizing and interpreting feedback data Nice-to-Have Experience:
Experience designing content for enterprise IT or digital transformation projects Knowledge of
ServiceNow, SharePoint, or Microsoft Power Platform Exposure to automation workflows, AI/ML tagging, or forms routing logic Required Skills:
Content Design & Storytelling UX Writing & Accessibility ITSM/ITIL Awareness Preferred Skills:
Digital Engagement & Communications Strategy Information Architecture & Taxonomy Design Low-Code Tool Development Collaboration Across IT & Business Teams Data-Driven Content Improvement Additional Skills:
Suggestion Box Development Employee Engagement Campaigns Enterprise Content Strategy Process-Centered Communication Continuous Improvement Mindset Benefits:
Medical, Vision, and Dental Insurance Plans 401k Retirement Fund
About the Client: Leading natural gas and electric energy company serving millions of customers across the United States. Offers reliable energy delivery and a positive work environment. Join our team and make a difference in your community.
About GTT: GTT is a minority-owned staffing firm and a subsidiary of Chenega Corporation, a Native American-owned company in Alaska. As a Native American-owned, economically disadvantaged corporation, we highly value diverse and inclusive workplaces. Our clients are Fortune 500 banking, insurance, financial services, and technology companies, along with some of the nation's largest life sciences, biotech, utility, and retail companies across the US and Canada. We look forward to helping you land your next great career opportunity!
Job Number:
25-25729 #LI-GTT #LI-Hybrid
Alternate/Related Job Titles: ITSM Content Strategist Digital Content Designer ITIL Communications Specialist UX Writer - IT Service Management Enterprise IT Communications Designer
Location: Fairfield, CA (occasional onsite meetings in San Ramon, Oakland, or Sacramento) Onsite Flexibility: Hybrid - CA
Contract Details: Position Type:
Contract Contract Duration:
3.5 months Start:
09/08/2025 End:
12/31/2025 Pay Rate:
$80-$105/hr Shift/Hours:
Onsite in Fairfield 1-2 times per week; local travel 1-3 times per month to sites in San Ramon, Oakland, or Sacramento. No mileage or travel reimbursement. Job Summary: We are seeking a
Content Designer - IT Service Management (ITSM)
to create engaging, user-friendly digital content that promotes ITSM adoption across the enterprise. This role blends
content design, UX writing, and ITIL knowledge
to simplify IT concepts, improve user experience, and build a feedback-driven culture. The successful candidate will design intuitive communication platforms, foster adoption of ITSM practices, and ensure employees feel heard and supported.
Key Responsibilities: Content Creation & Engagement Design and publish engaging digital content (web pages, guides, infographics) to communicate ITSM value. Develop a consistent
visual and narrative style
to simplify ITIL processes. Translate complex IT concepts into accessible and actionable stories. Suggestion Box Development Build and maintain a digital platform for employee feedback and ideas. Implement categorization and routing to align with ITIL process areas (Incident, Change, Problem, Request, Knowledge). Partner with IT teams to ensure transparency and effective follow-up. Collaboration & Alignment Partner with ITSM process owners, UX, and communications teams for consistency. Monitor engagement metrics and feedback trends to optimize content and platform usability. Act as a bridge between IT operations, business stakeholders, and end users to achieve adoption goals.
Required Experience:
3+ years in
content design, digital communications, or UX writing Portfolio showing ability to simplify complex topics into clear, engaging content Familiarity with
ITSM/ITIL frameworks Experience with web content management systems (CMS), low-code tools, or form builders Strong analytical skills for categorizing and interpreting feedback data Nice-to-Have Experience:
Experience designing content for enterprise IT or digital transformation projects Knowledge of
ServiceNow, SharePoint, or Microsoft Power Platform Exposure to automation workflows, AI/ML tagging, or forms routing logic Required Skills:
Content Design & Storytelling UX Writing & Accessibility ITSM/ITIL Awareness Preferred Skills:
Digital Engagement & Communications Strategy Information Architecture & Taxonomy Design Low-Code Tool Development Collaboration Across IT & Business Teams Data-Driven Content Improvement Additional Skills:
Suggestion Box Development Employee Engagement Campaigns Enterprise Content Strategy Process-Centered Communication Continuous Improvement Mindset Benefits:
Medical, Vision, and Dental Insurance Plans 401k Retirement Fund
About the Client: Leading natural gas and electric energy company serving millions of customers across the United States. Offers reliable energy delivery and a positive work environment. Join our team and make a difference in your community.
About GTT: GTT is a minority-owned staffing firm and a subsidiary of Chenega Corporation, a Native American-owned company in Alaska. As a Native American-owned, economically disadvantaged corporation, we highly value diverse and inclusive workplaces. Our clients are Fortune 500 banking, insurance, financial services, and technology companies, along with some of the nation's largest life sciences, biotech, utility, and retail companies across the US and Canada. We look forward to helping you land your next great career opportunity!
Job Number:
25-25729 #LI-GTT #LI-Hybrid