Children's Wisconsin is hiring: Communication Specialist-Provider Consult Call C

Communication Specialist-Provider Consult Call Center

At Children’s Wisconsin, we believe kids deserve the best. Children’s Wisconsin is a nationally recognized health system dedicated solely to the health and well-being of children.

We offer a wide variety of rewarding career opportunities and are seeking individuals dedicated to helping us achieve our vision of the healthiest kids in the country. The person in this role serves as a central communication source for all components of the patient transfer and consultation process.

Triages calls from referring providers and appropriately routes to subspecialist, attending physicians and/or the appropriate department(s). Demonstrates effective communication skills, critical thinking skills, ability to multi-task, and ability to follow clinical practice guidelines.

Key aspects of the role include:

• Location: Onsite at Milwaukee main campus
• Full time: 0.9 FTE
• Nights: 6:00pm-6:00 am
• Weekends: Rotate every 3rd weekend
• Holiday rotation

Experience:

• Required: Prior knowledge acquired through 2 years of experience in a medical field such as EMT, Paramedic, Medical Assistant (MA), Health Unit Coordinator or nursing.
• Previous critical care or emergency room experience preferred
• Medical dispatch/triage preferred

Knowledge / Skills / Abilities

• Knowledge of medical terminology required
• Must be knowledgeable of Electronic Health Record
• EPIC electronic health record preferred
• Knowledge of a variety of pediatric healthcare specialties, including level of care, symptom identification critical thinking and decision making to appropriately triage and manage consult and transfer requests.

Licensure, Registration and/or Certification

• Certified Medical Assistant (CMA) or Emergency Medical Technician (EMT) Certification Preferred
• BLS-Basic Life Support Healthcare Provider - American Heart Association/American Red Cross Preferred

Physical Requirements and Working Conditions:

• Normal office environment where there is no reasonable potential for exposure to blood or other high risk body fluids.

Education - High School Education Or Equivalent Required.

Children's Wisconsin is an equal opportunity / affirmative action employer. We are committed to creating a diverse and inclusive environment for all employees. We treat everyone with dignity, respect, and fairness. We do not discriminate against any person on the basis of race, color, religion, sex, gender, gender identity and/or expression, sexual orientation, national origin, age, disability, veteran status, or any other status or condition protected by the law.