Timberland Regional Library District is hiring: Library Assistant - Mountain Vie

Overview

Library Assistant - Mountain View role at Timberland Regional Library District. The Timberland Library seeks a Library Assistant to work at the Mountain View Library. Library Assistants help create a welcoming space for patrons by providing excellent customer service, technology help, checking books in and out, and other general tasks in support of community library operations. This position reports to a Library Supervisor as part of a service-oriented team. This position is located in the South/East Lewis Region and may be scheduled to work in any location within the region.

Responsibilities

• Process, sort, organize, and shelve library materials and assist with maintenance of library collections.
• Perform circulation duties including checking books in/out, processing hold requests, fees for materials, and library card applications.
• Provide customer service to library patrons in-person, by telephone, or electronically; respond to general and reference inquiries and locate library materials; conduct reader advisory interviews as needed.
• Educate and advise patrons in the use of library computers and equipment; provide troubleshooting assistance as required.
• Explain library rules, policies, and procedures; refer patrons to other departments when needed; resolve patron issues.
• Maintain assigned library display areas; perform opening/closing duties and assist with facilities and equipment upkeep.
• Serve as person in charge in the supervisor’s absence; perform clerical duties including data entry, reporting, mail processing, and ordering supplies.
• Assist in monitoring volunteers and community service workers; provide training and guidance as directed by a supervisor.
• Assist with library programs and community outreach as directed; participate in committees and perform other duties as assigned.

Education & Experience

High School diploma or equivalency preferred. Two years of customer service experience, including at least one year in a library setting, or an equivalent combination of education and experience.

Licenses, Certifications, and Special Requirements

• Valid Washington State driver’s license and acceptable driving record
• Must pass and maintain a criminal background check (per RCW 43.43)
• Ability to work evenings and weekends and adapt to schedule changes on short notice

How To Apply

• Complete Application – include all relevant work history
• Attach cover letter only
• Follow application instructions to avoid disqualification

Knowledge, Skills & Abilities

• Establish and maintain effective working relationships with staff, volunteers, patrons, and the public
• Reflect Timberland Regional Library’s mission, vision, and values
• Effective organizational and time management skills; multitask and adapt to changing priorities
• Effective verbal and written communication; quality customer service
• Reliability, punctuality, and consistent attendance; positive attitude and flexibility
• Ability to work well with others and contribute to a team

Required Knowledge, Skills, and Abilities

• Knowledge of basic library terminology, practices, services, policies, and procedures
• Ability to process and shelve library materials; operate general office equipment and standard software
• Customer service standards and procedures; basic clerical library functions
• Book circulation, reader advisory, and reference methods; using library computer systems and databases
• Community library operations, programs, and services; commitment to equity, diversity, and inclusion

Technology Requirements

• Windows PC navigation; ability to print
• Navigate and use web functions and software applications (time/attendance systems, online trainings, etc.)
• Microsoft Office Suite (Outlook, Word, Excel) for job responsibilities

Physical and Environmental Conditions

• Office and library environment with regular public contact
• Occasional lifting up to 40 pounds; ability to push/pull carts
• May travel to other sites to participate in work-related assignments

Timberland Regional Library is an intercounty public library system serving a diverse region. The mission is to connect the community to ideas, experiences, and each other. Benefits accompany regular employment at .50 FTE and above, including medical, dental, vision, life insurance, disability coverage, retirement benefits, paid leave, and holidays.