Senior Content Designer Job at The Allstate Corporation in Chicago

Overview At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. Job Description — As a Senior Content Designer at Allstate, you will help create usable, consistent, and accessible user interfaces that delight customers and drive business results. You will be an expert at structuring and organizing content in ways that are intuitive to customers and accurately reflect our products and services. You will craft language to help users understand our products and coverage options, manage their accounts, and recover from loss. You will work across a broad range of customer experiences and touchpoints, including branded websites, web-based product applications, native mobile applications, and email. Responsibilities Collaborate with UX and Visual designers to create well-documented, high-fidelity prototypes Apply the content guidelines and standards as outlined in the Allstate Design System and contribute to its evolution. Design, write, edit, test, and improve language in support of customer task completion, including product and feature descriptions, onboarding, navigation labeling, confirmation/error messaging, and push notifications. Coordinate with other content designers to ensure consistency across products and platforms. Perform user and secondary research to uncover the language that resonates with customers and drives results. Present your work in a thoughtful, convincing, and evidence-based manner. Experience 5 or more years of experience (Preferred) Supervisory Responsibilities This job does not have supervisory duties. Skills Collaborating Content Design Copywriting Customer Experience (CX) Design User Experience (UX) Compensation Compensation offered for this role is $70,500.00 – 124,125.00 annually and is based on experience and qualifications. The candidate(s) offered this position will be required to submit to a background investigation. Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger — a winning team making a meaningful impact. Allstate generally does not sponsor individuals for employment-based visas for this position. Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component. For jobs in San Francisco, please click “here” for information regarding the San Francisco Fair Chance Ordinance. For jobs in Los Angeles, please click “here” for information regarding the Los Angeles Fair Chance Initiative for Hiring Ordinance. To view the “EEO is the Law” poster click “here”. This poster provides information concerning the laws and procedures for filing complaints of violations of the laws with the Office of Federal Contract Compliance Programs To view the FMLA poster, click “here”. This poster summarizing the major provisions of the Family and Medical Leave Act (FMLA) and telling employees how to file a complaint. It is the Company’s policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee’s ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee’s terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment. #J-18808-Ljbffr In Summary: As a Senior Content Designer at Allstate, you will help create usable, consistent, and accessible user interfaces that delight customers and drive business results . You will be an expert at structuring and organizing content in ways that are intuitive to customers and accurately reflect our products and services . En Español: En Allstate, ocurren grandes cosas cuando nuestra gente trabaja juntos para proteger a las familias y sus pertenencias de las incertidumbres de la vida. Y durante más de 90 años nuestro impulso innovador nos ha mantenido un paso por delante de nuestras necesidades en evolución de nuestros clientes. Desde abogar por los cinturones de seguridad, bolsas de aire y leyes de conducción graduadas, hasta ser líder de la industria en sofisticación de precios, telemática y, más recientemente, protección de dispositivos e identidad. Descripción de trabajo Como diseñador de contenido senior en Allstate , ayudarás a crear interfaces de usuario útiles, consistentes y accesibles que deleiten a los clientes y generen resultados comerciales. Serás experto en estructurar y organizar contenidos de manera intuitiva para los clientes e reflejan con precisión nuestros productos y servicios. Diseñar, escribir, editar, probar y mejorar el lenguaje para apoyar la finalización de las tareas del cliente, incluyendo descripciones de productos y funciones, incorporación, etiquetado de navegación, mensajería de confirmación/error y notificaciones push. Coordinar con otros diseñadores de contenido para garantizar la consistencia entre los productos y plataformas. Realizar investigación secundaria y de usuario para descubrir el idioma que resuena con los clientes e impulsa resultados. Presentar su trabajo de una manera reflexiva, convincente y basada en pruebas. Experiencia de 5 años o más (Preferido) Responsabilidades de supervisión Cliente Este trabajo no tiene deberes supervisoriales. Habilidades de diseño colaborativo de contenidos Copiagrafía (CX) Experiencias de uso de experiencia (UX) Compensación ofrecida por este papel es $70,500.00 124,125.00 y unirse a nuestro equipo. A partir del 1 de julio de 2014, en virtud de la Indiana House Enrolled Act (HEA) 1242, es contrario a las políticas públicas del Estado de Indiana y una práctica discriminatoria para un empleador discriminar contra un futuro empleado sobre la base de su estatus como veterano al negarse a contratar a un solicitante basándose en que son veteranos de las fuerzas armadas de los Estados Unidos, miembros de la Guardia Nacional de Indiana o miembros de un componente de reserva. Para trabajos en San Francisco, por favor haga clic here para obtener información acerca de la Ordenanza Fair Chance de San Francisco. Por lo tanto, se prohíbe cualquier acción discriminatoria tomada teniendo en cuenta la ascendencia de un empleado, edad, color, discapacidad, información genética, género, identidad de sexo, expresión sexual y reproductiva, decisión sobre salud, estado civil, condición médica, estatus militar o veterano, origen nacional, raza (incluyen rasgos históricamente asociados con la raza, incluida pero no limitada a la textura del cabello y peinados protectores), religión (incluyendo el vestido religioso), sexo o orientación sexual que afecte negativamente a los términos o condiciones de empleo de un trabajador. Esta política se aplica a todos los aspectos de la relación laboral, incluyendo, entre otros, contratación, capacitación, administración salarial, promoción, asignación, beneficios, disciplina de trabajo y separación de empleo. #J-18808-Ljbffr