Service Writer Job at Subaru South Charlotte in Pineville

Subaru South Charlotte is looking for a personable and detail-oriented Service Writer to be the vital link between our customers and technicians.

This role is ideal for someone who thrives in a fast-paced environment, communicates clearly, and is committed to delivering a top-tier service experience from the moment a vehicle enters our lane to the moment it’s returned to the customer.

What We Offer:

• Competitive Pay + Bonus Opportunities
• 401(k) Plan with Match
• Health, Dental & HSA Options
• Holiday Bonus Program
• Employee Discounts on service, parts, and vehicles
• Paid Training & Career Development
• Closed on Sundays
• Team-Oriented Culture and hands-on leadership

Your Responsibilities:

• Greet customers warmly and check them in for service appointments
• Accurately document customer concerns and vehicle issues on repair orders
• Communicate with technicians to understand diagnosis, timelines, and recommended repairs
• Present repair estimates to customers clearly and professionally, answering questions and gaining approvals
• Keep customers updated throughout the repair process and notify them of any delays or additional work needed
• Coordinate vehicle delivery and ensure satisfaction with completed services
• Maintain accurate records and follow dealership procedures for warranty, billing, and parts orders
• Help maintain a clean, organized, and welcoming service lane

What We’re Looking For:

• Prior experience in a Service Writer, Service Advisor, or Customer Service role (automotive preferred)
• Excellent communication and interpersonal skills
• Strong organizational skills with attention to detail
• Ability to multi-task in a high-volume environment
• Basic mechanical knowledge and interest in the automotive industry
• Familiarity with dealership management software (CDK experience a plus)
• Valid driver’s license and clean MVR
• Positive, team-focused attitude

Subaru South Charlotte is an equal opportunity employer. We maintain a drug-free workplace and are committed to fostering an inclusive environment for all employees.